frank Mokwena

Provided technical support to users by diagnosing and resolving software, hardware, and network issues. Assisted with installation, configuration, and troubleshooting of computer systems, software, and peripherals.

Performed health checks and threat hunting on McAfee SIEM and Azure Sentinel. Conducted firewall policy rule reviews for Fortinet firewalls and managed McAfee Endpoint ePOs.

Managed and prioritized ticket assignments, ensuring timely resolution within designated queues. Diagnosed and resolved complex network, software, and operating system issues.

Ensured incidents were updated and resolved within SLA targets, utilizing SQL for data management. Performed imaging of desktops and laptops, and installed hardware and software applications.

Delivered first and second line technical support on all workstations and maintained end-user software and equipment. Handled incidents, performed hardware and software maintenance, and conducted software upgrades.

Completed a diploma in Ethical Hacking, covering topics such as information gathering, scanning, Google Hacking Database, virus analysis, Trojans, backdoors, sniffers, keyloggers, social engineering, email/DNS/IP spoofing, system hacking, and honeypots. Gained expertise in identifying and mitigating various cyber threats.

Achieved an NQF Level 5 Certificate in System Support, focusing on personal development, networking architecture, enterprise systems management, and LAN design. Developed skills in client-server networking, mobile router/phone setup, system monitoring, maintenance, and repair, including assembling and repairing servers.

Obtained an NQF Level 4 Certificate in Technical Support, which included training in Mac OS/Linux basic troubleshooting, business communication, Windows 10, Office 2016, and computer hardware and networking. Developed foundational skills for providing effective technical assistance.

Completed the Linux Essential program, gaining proficiency in navigating the filesystem, managing files and directories, working with text, network configuration, and understanding ownership and permissions. Developed basic scripting skills for Linux environments.

Earned the NSE 1, NSE 2, and NSE 3 Network Security Associate certifications. This program provided foundational knowledge in network security concepts and practices.

Completed the CCNAv7 program, learning to configure WLANs with WLC and security best practices, mitigate vulnerabilities, secure site-to-site and remote access VPNs with IPsec, and enable network automation via RESTful APIs and configuration management tools.

Completed the Ethical Hacking for Beginner program, covering hacking tools, ethical hacking configurations, and cryptography. Gained an introduction to fundamental concepts in cybersecurity.

Completed the Cloud Code Security program, focusing on setup and integration of cloud security solutions. Gained knowledge in securing cloud environments.

Completed the Introduction to Cybersecurity program, providing foundational knowledge in cybersecurity principles. Developed an understanding of basic security concepts and practices.

Completed the Fundamentals of SOC program, covering SOC types, roles, responsibilities, technical skills, common mistakes, investigation tools, incident triage, reporting, threat hunting, SOAR platform configuration, phishing analysis, and incident response procedures. Gained a comprehensive understanding of Security Operations Center functions.

Completed the Advanced Security Operations and OP Center Concepts program, focusing on advanced security operations. Gained in-depth knowledge of security center management.

Completed the Prisma SD-WAN: Solution Overview program, providing an overview of Prisma SD-WAN solutions. Gained an understanding of software-defined wide area networking.

Achieved MCSA & MCSE certifications, including MCSA: Windows Server 2012 and MCSA: Windows Server 2016. Also covered securing Windows Server 2016, implementing a Software-Defined Datacenter, and converting a standalone desktop network into a domain workgroup.

Completed the CompTIA Network+ program, focusing on fundamental networking concepts. Gained knowledge in network technologies and troubleshooting.