Open to opportunities

Areyton Taka

@areytontaka

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Enthusiastic IT Support Engineer with a passion for technology management.

South Africa

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in IT.

I am an enthusiastic and highly motivated IT Support Engineer with a strong academic background and practical experience in managing IT systems. Currently, I am seeking admission to Unisa's Master of Information Technology Management program to further expand my knowledge and skills in IT Service Management, IT Governance, and Risk Management. My commitment to continuous learning drives me to stay updated with emerging technologies and best practices in the field.

Throughout my career, I have successfully overseen IT department operations, coordinated IT activities, and provided technical support to staff and students. My experience includes managing network architecture, troubleshooting technical issues, and developing IT policies and procedures. I pride myself on my ability to communicate effectively and collaborate with various departments to design solutions that meet business needs.

Experience

Work history, roles, and key accomplishments

Current

Assistant IT Manager

Current

Camblish Training Institute

Jan 2021 - Present (4 years 5 months)

Managed IT department operations, coordinated installation and maintenance of network systems, and provided technical support and training to staff and students. Developed IT policies and procedures while overseeing daily IT operations to ensure smooth business flow.

IT Service Management Network Architecture Technical Troubleshooting Project Planning Team Collaboration Time Management Problem Solving

IT Support Technician

Camblish Training Institute

Jan 2019 - Jan 2021 (2 years)

Provided hands-on support and maintenance for LAN infrastructure, performed troubleshooting and incident response, and communicated network status to management. Documented processes for training and maintained high-quality deliverables.

Troubleshooting Documentation Performance Monitoring Customer Support Incident Response Communication Skills Flexibility Time Management

IT Technician

Graytech Systems

Nov 2018 - Jan 2019 (2 months)

Set up and configured PCs and peripherals for video conferencing, corrected connectivity faults, and maintained inventory records of IT equipment. Collaborated on technical projects and provided detailed reports on technical issues.

PC Setup Troubleshooting Video Conferencing Inventory Management Tech Reporting Collaboration Customer Support Research

IT Network Technician

Dunamis Network Inc

Apr 2014 - Jan 2018 (3 years 9 months)

Installed cabling and wireless routers for data communications, provided remote support, and resolved network device issues. Analyzed network protocols and prioritized faults to minimize downtimes.

Troubleshooting User Support Technical Documentation Communication

Technical Support

Yvan Telecom

Mar 2014 - Jan 2015 (10 months)

Troubleshot hardware and software components, managed customer calls, and provided training on PC operations. Installed and configured customer PCs to ensure usability.

Technical Support Customer Service Software Configuration Training Communication Problem Solving Time Management Documentation

Education

Degrees, certifications, and relevant coursework

University of South Africa

Post Graduate Diploma, Information Resource Management

2024 -

Pursuing a Post Graduate Diploma in Information Resource Management with a research focus on the threats and challenges of implementing mobile ad hoc network security.

University of Johannesburg

Certificate, Cyber Security

2022 - 2022

Completed a Certificate in Cyber Security, enhancing knowledge and skills in protecting information systems from cyber threats.

University of Buea

Bachelor of Technology, Computer Network and System Maintenance

2011 - 2014

Activities and societies: Capstone Project: Implementing Effective Desktop Security: Assessing Antivirus, Firewalls, Updates, and User Training to Combat Threats.

Earned a Bachelor of Technology in Computer Network and System Maintenance, focusing on effective desktop security and network management.