Open to opportunities

Tyron Sylvanus

@tyronsylvanus

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IT Technical Analyst with extensive experience in systems support.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an IT Technical Analyst with a strong background in providing exceptional support and solutions for various systems. With over 10 years of experience in the IT industry, I have honed my skills in troubleshooting, systems administration, and customer service. My journey began as an Accounts Assistant, where I developed a keen eye for detail and a commitment to quality control. This foundation paved the way for my role as an Applications Systems Analyst, where I provided critical support to both local and international clients.

Currently, I am working as an IT Technical Analyst for Global Tech Solutions, where I oversee system upgrades and ensure user requirements are met efficiently. My technical expertise includes Active Directory, Azure AD, and Microsoft Exchange, among others. I take pride in my ability to communicate effectively with stakeholders, ensuring that their needs are understood and addressed promptly. My dedication to continuous learning is evident as I pursue various certifications, including CompTIA and Cisco, to stay ahead in the ever-evolving tech landscape.

Experience

Work history, roles, and key accomplishments

IT Technical Analyst Tier 2

Global Tech Solutions MSP

Feb 2023 - Present (2 years 6 months)

Monitored and prioritized user requirements, oversaw system upgrades, and researched new tools for healthcare facilities. Provided technical support and system administration, including Active Directory, Azure AD, and Office 365 management.

System Administration Active Directory Azure AD Office 365 Incident Management

QSR Systems Analyst/Senior Help Desk Agent

GAAP Point of Sale

Jan 2017 - Present (8 years 7 months)

Delivered comprehensive end-user support for GAAP's QSR system, addressing application, functional, and hardware issues. Managed data, databases, and implemented online ordering systems, while also performing general IT software and hardware tasks.

QSR System Support SQL IB Data Fixes Database Management Systems Implementation Remote Support MS Windows

Applications Systems Analyst

Amadeus Southern Africa

Oct 2015 - Present (9 years 10 months)

Provided end-user support for the AMBO system to local and international clients, logging and resolving application, functional, and training issues. Collaborated with development and implementation teams for issue resolution and bug fixes.

User Support Application Support Customer Service

Accounts Assistant

XL Nexus Travel

May 2013 - Present (12 years 3 months)

Managed accounts payable and receivable processes, including scanning invoices, updating databases, and collecting tickets. Resolved queries and ensured timely submission of invoices to regional and head offices.

Quicktrav Database BSP Link Query Resolution Data Management BSPLink

Education

Degrees, certifications, and relevant coursework

IT Academy

Software Development Course, Software Development

2022 -

Currently undertaking a Software Development course, which includes MTA Fundamentals, MCSA: Web Applications, MCSA SQL 2016, MCSA Universal Windows Platform, JAVA SE 11, Microsoft Azure Devops Expert, HTML5, MCSD App Builder, Python, AWS Developer, and ISTQB BC Certified Tester Fundamental Level.

IT Academy

IT Professional Course, Information Technology

2020 -

Currently pursuing an IT Professional course, covering a wide range of certifications including CompTIA A+, N+, Server+, Security+, Linux+, Cisco CCNA/CCNP, VMware vSphere, ITIL Foundation, and various Microsoft certifications (MCSE, MCSA 2016). This comprehensive program focuses on foundational to advanced IT infrastructure and security.

MANCOSA

Bachelor of Commerce in IT Management, IT Management

2023 -

Currently pursuing a Bachelor of Commerce in IT Management, focusing on the intersection of business and information technology.

Frikkie Meyer High School

Grade 12 National Certificate, General Studies

Grade: Full Exemption

Completed secondary education with a full exemption, covering subjects such as English, Afrikaans, Mathematical Literacy, Life Sciences, Life Orientation, Business Studies, and Computer Application Technology.