Sipho Lawrance Mashele
@sipholawrancemashele
Friendly IT Support Technician skilled in troubleshooting, user support, and system maintenance.
South AfricaWhat I'm looking for
I am a motivated IT Support Technician with hands-on experience troubleshooting hardware, software, and basic networking issues, delivering clear and patient user support. I completed the FNB App Academy Full Stack Development Programme in 2024 and continually expand my technical knowledge.
In my role as an IT Support Intern at FNB App Academy I assisted in diagnosing and resolving internal hardware and software issues, supported system configurations and user account management, and documented technical steps to share with the support team. As a Freelance Tech Assistant I provide remote troubleshooting, help users set up systems and email accounts, and communicate technical guidance in an accessible way.
I am passionate about minimizing downtime, improving user experience, and learning new technologies to better support teams and end users. I bring strong customer-service skills, basic networking knowledge, and familiarity with Windows, Linux, Microsoft Office, and common help-desk practices.
Experience
Work history, roles, and key accomplishments
Freelance Tech Assistant
Self Employed
Jan 2023 - Present (3 years)
Provided remote troubleshooting for software and connectivity issues, assisted with system and email setup, and delivered user-friendly technical guidance to non-technical clients.
IT Support Technician
FNB App Academy
Jan 2024 - Dec 2024 (11 months)
Assisted in diagnosing and resolving hardware and software issues, supported system configurations and user account management, and documented technical steps to reduce repeat incidents.
Education
Degrees, certifications, and relevant coursework
FNB App Academy
Certificate, Full Stack Development
Completed the Full Stack Development Programme at FNB App Academy in 2024, gaining practical web development and programming skills.
High School Diploma / Matric
High School Diploma, General Secondary Education
Obtained a High School Diploma (Matric) in South Africa, completing secondary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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