Open to opportunities

matthew cleophas

@matthewcleophas

Qualified systems development graduate and IT support technician focused on reliable ICT infrastructure and user support.

South Africa

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What I'm looking for

I'm seeking an ICT support or infrastructure role where I can apply troubleshooting and ticketing skills, work within SLA-driven teams, and grow into network or systems administration.

I am a qualified Systems Development (NQF6) graduate with hands-on experience in ICT support, system troubleshooting, and remote desktop tools. I have provided remote ICT support, diagnosed and resolved hardware, software, and network connectivity issues, and worked within Microsoft environments and helpdesk processes.

I managed support tickets, maintained documentation, and ensured resolution under SLA timelines while delivering client-facing assistance. I am actively seeking ICT infrastructure support, network maintenance, or technician roles where I can apply my troubleshooting, system configuration, and service-oriented skills.

Experience

Work history, roles, and key accomplishments

Freelance IT Support Technician

Freelance

Jan 2023 - Jan 2024 (1 year)

Provided remote ICT support using remote desktop and chat tools, diagnosing and resolving hardware, software, and network issues while managing support tickets to meet SLA timelines.

Remote Software Support Windows OS Microsoft Office SLA Management

Education

Degrees, certifications, and relevant coursework

Boston City Campus

Diploma in Systems Development (NQF6), Systems Development

Completed a Diploma in Systems Development (NQF6) at Boston City Campus, with coursework including HTSS100-1 Technical Systems and Support (A+ CompTIA) and HSYD202-1 Systems Development 2B (Security+ CompTIA).