TSTandokazi Stemela
@tandokazistemela
Technical IT support specialist with networking, helpdesk, and mobile device expertise.
South AfricaWhat I'm looking for
I am a dedicated IT professional with a National Diploma in Information Technology and over two years of hands-on experience across IT support, networking, helpdesk coordination and mobile technology. I hold certifications including CompTIA A+, Network+, MS-900, MD-102 and AZ-500, and have practical experience with Active Directory, LAN/WAN support, ticketing systems (OST, BMC Remedy, Helix) and Microsoft environments.
I have supported onboarding and technician dispatch at enterprise scale, troubleshot connectivity and Android device issues as a mobile technician, and maintained hardware/software and transversal systems in government and corporate settings. I am highly motivated, adaptable, customer-focused and eager to contribute to a dynamic IT team where I can expand my technical skills and deliver reliable user support.
Experience
Work history, roles, and key accomplishments
IT Support Intern
Gijima
Jun 2025 - Present (3 months)
Manage IT support ticketing (BMC Remedy, Helix), schedule and dispatch technicians, provide support updates and escalate urgent issues while assisting with onboarding and training.
Mobile Technician
ESoftwareSolutions
Jun 2021 - Dec 2023 (2 years 6 months)
Troubleshot 3G/4G internet and provided desktop/laptop support, performed Android updates and admin reporting, and assisted clients with My Hope software to improve device reliability.
IT Support Intern
Eastern Cape Department of Health
Jun 2019 - May 2021 (1 year 11 months)
Installed and maintained hardware/software, provided Active Directory support, and supported transversal systems (BAS, PERSAL) while logging and escalating tickets via OST.
Technical Support Agent
WNS
Mar 2016 - Dec 2017 (1 year 9 months)
Configured routers and Wi‑Fi for clients, troubleshot email and internet issues, and logged support tickets while tracking fault progress to resolution.
Education
Degrees, certifications, and relevant coursework
NUNelson Mandela University
National Diploma in Information Technology, Information Technology
2011 - 2014
Completed a National Diploma in Information Technology with practical training in IT support, networking, and systems administration.
Ncuncuzo Senior Secondary School
Matric Certificate, Matriculation
2009 - 2009
Obtained Matric Certificate with subjects including Mathematics, Physics, Biology, and Computer Applications Technology (CAT).
Availability
Location
South AfricaAuthorized to work in
Job categories
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