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@newuser33

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Dedicated desktop support technician with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in IT support.

I am a dedicated Desktop Support Technician with a strong background in providing technical support and troubleshooting for desktop technology. With over three years of experience at Universal Health Services, I have honed my skills in configuring PCs, laptops, and printers, while ensuring excellent customer service for over 2,000 end-users. My role as a technical lead has allowed me to guide team members and manage long-term projects effectively.

Throughout my career, I have demonstrated my ability to adapt to fast-paced environments, especially during the transition to remote work due to Covid-19. I successfully established a command center in just three days to support users working from home. My previous experience as a Personal Banker and Product Coordinator has equipped me with strong analytical reasoning and conflict resolution skills, which I apply to every technical challenge I encounter.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Tech II

Current

Universal Health Services, Inc.

Mar 2022 - Present (3 years 4 months)

Provided strong working knowledge of desktop technology, including configuring PC desktops, laptops, and printers, and troubleshooting network connectivity. Served as a technical lead, offering guidance to team members and documenting technical solutions.

Customer Service Ticketing Systems Technical Support Team Leadership Project Management Inventory Management

Personal Banker

KeyBank

Jan 2015 - Jan 2019 (4 years)

Prioritized and deployed efficient high-impact sales tactics to consistently reach quarterly goals, accountable for customer sales and service for 5,000 households. Established rapport with clients and provided solutions to ensure their financial well-being.

Sales Customer Service Financial Services Relationship Building Leadership Development Banking Operations Financial Planning

Desktop Support Tech I

Universal Health Services, Inc.

May 2020 - Present (5 years 2 months)

Provided technical support to over 2,000 end-users, resolving issues from broken laptops to malfunctioning equipment in a fast-paced environment. Managed long-term project tasks and updated management with regular status reports.

Technical Support Troubleshooting Hardware Software Project Management Reporting Customer Service Ticketing Systems Team Leadership

Tech Support Analyst

Robert Half

May 2019 - Jul 2019 (2 months)

Worked at Thales and Apple Leisure Group to migrate and configure desktops and laptops to Windows 10 for newly acquired companies. Assisted users in transitioning their laptops from Windows 7/8 to Windows 10.

Desktop Migration Windows 10 Technical Support Data Migration Troubleshooting

Associate Desktop Tech

Insight Global

Sep 2019 - Present (5 years 10 months)

Provided technical support to end-users, efficiently resolving issues and troubleshooting complex desktop and laptop technology via a ticket system. Configured new hire laptops and established a command center in 3 days for remote work during Covid.

Technical Support Troubleshooting Service Desk Laptop Configuration IT Support Customer Service Problem Solving Zoom

Product Coordinator

QVC, Inc.

Jul 2007 - Sep 2011 (4 years 2 months)

Maintained inventory accuracy through procedural and systems work, physically relieving inventory of discontinued and overstocked products. Prepared, cleaned, and assembled products for photography, videotaping, and live television presentations.