Ieuan Howze
@ieuanhowze
I am an IT support specialist skilled in troubleshooting multi-platform systems.
United StatesWhat I'm looking for
I am an IT support specialist focused on troubleshooting multi-platform environments and delivering reliable endpoint solutions. I have supported healthcare, banking, and energy clients across deployments and day-to-day operations.
I have hands-on experience documenting PC hardware and software specifications, managing hardware inventory, and deploying PCs and peripherals to meet tight schedules. I regularly manage ServiceNow tickets, troubleshoot hardware, software, and network issues, and perform hardware sanitization to meet audit requirements. I also implemented asset tracking tools and coordinated installations with IT teams to improve visibility and reduce asset loss.
I prioritize clear communication, thorough documentation, and timely escalation to ensure customer satisfaction. I am pursuing CompTIA A+ certification to deepen my technical foundation and contribute immediately.
Experience
Work history, roles, and key accomplishments
Helpline Agent II
Dominion Energy
Feb 2023 - Present (2 years 7 months)
Answer calls and emails to diagnose multi-platform IT issues, record and resolve incidents in ServiceNow, implement asset tracking, and coordinate hardware/software installations and escalations.
IT Operations Analyst I
TD Bank NA
Feb 2020 - Oct 2022 (2 years 8 months)
Troubleshot hardware, software, and network issues in the banking environment, set up corporate and BYOD devices, and managed ServiceNow tickets with escalations to meet architecture and risk guidelines.
Hardware Inventory Specialist
BlueCross BlueShield of SC
Jan 2019 - Aug 2019 (7 months)
Managed incoming technology inventory, delivered equipment to technical teams and end-users, and performed PC surplus sanitization to comply with audit requirements while troubleshooting user issues.
Infrastructure Solution Designer
BlueCross BlueShield of SC
Sep 2018 - Jan 2019 (4 months)
Documented PC hardware/software specifications and communicated requirements with customers, managed inventory to meet deployment schedules, and deployed PCs and peripherals across multiple BCBSSC buildings to ensure timely rollouts.
Education
Degrees, certifications, and relevant coursework
MCMidlands Technical College
CompTIA A+ Certification, Information Technology
2018 -
Pursuing CompTIA A+ certification at Midlands Technical College since August 2018.
Ridge View High School
High School Diploma, High School
Graduated with a high school diploma in June 2017 from Ridge View High School in Columbia, SC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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