Open to opportunities

Mohammad Bhatti

@mohammadbhatti

Message

I am an entry-level IT Support Specialist skilled in troubleshooting and user-focused help desk support.

United States

Message

What I'm looking for

I'm seeking a help-desk or IT support role on a collaborative, customer-focused team where I can apply troubleshooting skills, expand networking/system admin abilities, and grow through hands-on training.

I am an IT support trainee actively completing the Google IT Support Professional Certificate, building hands-on experience in troubleshooting, networking, and customer service.

I have installed and configured desktops, laptops, and peripherals for small business clients and supported hotel staff with system access, Wi-Fi, and printer issues.

As a division manager and licensed agent, I led and trained teams, managed sensitive client data, and strengthened communication and problem-solving under pressure.

I am reliable, a quick learner, and ready to join a help desk or IT support team where I can contribute immediately while continuing to grow my technical skills.

Experience

Work history, roles, and key accomplishments

Current

Division Manager, Insurance Agent

Current

Primerica Financial Services

Jan 2010 - Present (15 years 8 months)

Led, trained, and managed a team of licensed agents, managed sensitive client data and business workflows, and improved service delivery through coaching and process management.

Team Leadership Training Client Management Communication Process Improvement Problem Solving

IT Support Assistant

Wingate by Wyndham

Jan 2014 - Jan 2017 (3 years)

Supported hotel staff with system access, Wi-Fi, and printer troubleshooting, trained new staff on basic systems use, and maintained escalation logs to ensure reliable daily operations.

Wi Fi Troubleshooting User Training Customer Service

IT Support Technician

iSmart Solutions

Jan 2007 - Jan 2009 (2 years)

Installed and configured desktops, laptops, and peripherals for small-business clients and diagnosed hardware and software issues to restore operations and minimize downtime.

Installation Customer Service

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, IT Support

Activities and societies: Hands-on labs and ticket-based scenarios.

Completing the Google IT Support Professional Certificate covering troubleshooting, customer service, networking, security, and operating systems; expected completion 2025.