Open to opportunities

Leah Powell

@leahpowell

Message

I.T Technician with 4+ years of technical support experience.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

As an I.T Technician with over four years of experience, I have honed my skills in providing exceptional customer service and technical support. My journey in the tech industry has equipped me with the ability to implement effective solutions to complex IT problems, ensuring user satisfaction and operational efficiency.

Throughout my career, I have worked in various roles, including Technical Support Specialist and Desktop Support Technician, where I managed high volumes of support requests and facilitated technical assistance during critical operations. My proficiency in troubleshooting, remote desktop connection, and conflict resolution has allowed me to excel in fast-paced environments, always striving to enhance the user experience.

I am eager to leverage my technical skills and customer service expertise to contribute to a dynamic organization that values innovation and efficiency. I am committed to continuous improvement and look forward to the opportunity to make a significant impact in my next role.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist / Panel Facilitator

KForce

Oct 2024 - Present (8 months)

Answered phones, created, and logged support tickets in ServiceNow. Facilitated Zoom meetings and created PowerPoint presentations, responding to customer inquiries using CRM tools.

ServiceNow Zoom PowerPoint CRM Workstation Configuration Technical Support Panel Facilitation

Technical Support Specialist

Insight Global

Oct 2023 - Present (1 year 8 months)

Assisted end users with requests via phone and email, providing first-level technical support. Collaborated with developers and other groups to resolve issues, creating and escalating tickets as necessary.

Technical Support Email Support Troubleshooting Ticketing Systems Client Communication

Desktop Support Technician

NuAxis Innovations

Jul 2019 - Present (5 years 11 months)

Handled a high volume of inbound calls daily, addressing client needs, complaints, or issues. Logged and tracked all requests in a help desk ticketing system, identifying trends and escalating as needed.

Help Desk Ticketing Systems Troubleshooting VPN Customer Service

Education

Degrees, certifications, and relevant coursework

Community College Preparatory Academy

Certificate, IT Support

Completed a program focused on preparing individuals for technical roles. Gained foundational knowledge and skills relevant to IT support and operations.