Tejaswini Reddy
@tejaswinireddy2
I resolve enterprise end-user issues across Windows, Linux, remote access, hardware, and accounts.
United StatesWhat I'm looking for
I'm currently supporting enterprise users at American Express, resolving Tier 1 and Tier 2 hardware, software, account, workstation, peripheral, remote-access, and installation issues. I also document support procedures and SOPs while tracking recurring issues with senior IT teams.
Previously, I provided help desk support at UnitedHealth Group and IT technician support at CVS Health, covering password resets, access issues, remote support, desktop troubleshooting, device deployment, inventory, backups, and routine server maintenance.
Experience
Work history, roles, and key accomplishments
Provide Tier 1/Tier 2 technical support for hardware, software, and account-related issues in an enterprise environment. Troubleshoot Windows workstations, peripherals, remote access, and software installations using ticketing systems.
Supported end users with password resets, software issues, account access, and desktop troubleshooting. Escalated security-related incidents according to company procedures and provided remote support for Windows, Linux, and Android users.
IT Technician
CVS Health
Dec 2021 - Nov 2022 (11 months)
Installed, configured, and maintained desktop computers, laptops, and peripherals. Tracked hardware inventory, coordinated equipment replacements, performed system backups, and assisted with routine server maintenance.
Education
Degrees, certifications, and relevant coursework
Lamar University
Master of Science, Management Information Systems
Pursuing a Master of Science in Management Information Systems at Lamar University, with an expected graduation in December 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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