Demond Thomas

I am a detail-oriented and customer-focused IT professional with over 4 years of experience in providing technical support and sales solutions in fast-paced environments. My proven ability to diagnose and resolve hardware, software, and connectivity issues has allowed me to deliver exceptional customer service consistently. I excel at translating complex technical concepts into user-friendly guidance, ensuring that users feel supported and informed throughout their technical challenges.

Currently, I serve as an Information Technology Help Desk Technician at AT&T, where I am the first point of contact for end users seeking technical assistance. I diagnose and resolve various technical issues while maintaining thorough documentation of all support interactions. My previous role as a Sales and Service Specialist at Bridgestone Americas honed my customer relationship management skills, allowing me to deliver personalized product recommendations and exceed sales targets. I am eager to leverage my technical acumen and problem-solving skills to contribute to a forward-thinking IT team.