At CBIZ Network Solutions, I provide enterprise IT support and resolve hardware, software, account, endpoint, and connectivity incidents within established SLAs. I achieved approximately 95% first-contact resolution and was recognized as Help Desk Associate of the Month in July 2025.
I also contributed to troubleshooting documentation that reduced repeat technical inquiries by approximately 20%, and mentored new Help Desk Associates. Earlier, as a Technical Support Specialist at Support.com, I provided remote support for computers, mobile devices, software, and connectivity issues.
