Eric Gbaleh

Troubleshot and resolved reported problems, performing repairs on computers, laptops, printers, and other peripheral equipment. Built and configured PCs and laptops, loaded software, and set up applications like Outlook, Wi-Fi, and VPN.

Provided technical assistance to field technicians for successful site completion and documented relevant installation information. Utilized and managed Active Directory user accounts.

Performed call processing, incident management, and service request management, escalating higher-level issues to other IT teams. Responded to queries over the phone and through the service desk portal, documenting and tracking requests for timely resolution.

Provided Level 1 and Level 2 IT support, resolving application, network, and security problems. Supported hardware for PCs, Laptops, Scanners, Copiers, and Printers, and managed user accounts and permissions using various tools.

Answered inbound calls, created incident tickets, and assisted deployment field resources with troubleshooting. Coordinated task workflows and tracked completion of project scope.

Provided initial troubleshooting for technology issues with equipment, software, and services. Built and imaged PCs, migrated data, and diagnosed computer problems.

Provided support for networks, desktops, laptops, and printers, including installation, troubleshooting, and maintenance of POS systems. Worked with customers and employees to identify and resolve computer problems.

Answered calls, identified, prioritized, and logged service requests, and helped users diagnose problems. Managed user accounts, reset network passwords, and resolved print queue issues.

Assisted individuals with disabilities to lead self-directed lives and contribute to the community. Supported clients with activities of daily living and encouraged community inclusion.

Worked with medical components in a clean room environment, inspecting medical devices using a microscope. Performed printing, labeling, assembly, and packaging tasks.

Provided deskside support for laptops and desktops, diagnosing and repairing Windows systems. Assisted with the migration of client computer systems from Windows XP to Windows 7, following procedures for data saving, imaging, and settings restoration.

Worked with medical components in a clean room environment, performing inspection, printing, labeling, sealing, assembly, and packaging tasks.

Taught information technology in a classroom setting, covering topics such as introduction to computers, Microsoft Office Suite (Word, Excel, Access, PowerPoint), and graphic design.

Assisted customers with bill payments and provided technical support for both residential and business clients over the phone. Conducted community outreach to assist customers with technical support and market the business.

Currently pursuing a degree in Computer Forensics, focusing on the principles and practices of digital investigation. This program covers various aspects of cybersecurity and forensic analysis.

Activities and societies: Related Coursework: Financial Accounting, Business math, Information Technology, Cost accounting, Business Management

Completed an Associate of Applied Science in Network Administration, gaining foundational knowledge in network infrastructure and management. Coursework included financial accounting, business math, information technology, cost accounting, and business management.

Undertook three semesters of study in Accounting, developing an understanding of financial principles and practices. This foundational coursework provided insights into economic operations.