Looking for a job

Neville Prasana

@nevilleprasana

Message

Tele caller and sales support specialist delivering accurate lead generation.

India

Message

What I'm looking for

I’m seeking a remote or part-time opportunity in Data Entry /Tele calling/email and chat support, where I can contribute with accuracy, efficiency, and strong communication skills—supporting leads, customers, and processes reliably.

I’m a detail-oriented, result-driven professional with 10+ years of experience across tele calling, sales, customer support, quality analysis, and administrative operations. I’m skilled in data management, lead generation, process monitoring, and client communication.

In my most recent role as a Freelancer – Sales & Marketing Support, I conduct outbound cold calls to generate and qualify leads, and I run email and WhatsApp marketing. I maintain lead data and follow-up records to ensure opportunities move forward consistently.

Before that, I led quality and office operations—supervising QA team performance, monitoring process compliance, preparing reports, and managing attendance, leave records, inventory, and documentation. I also supported employee training and onboarding to keep workflow efficient and standards clear.

I bring a strong customer-first mindset from years of technical support and second-level escalation work, where I handled troubleshooting, updated service documentation, and escalated complex cases as per SOP. I’m comfortable working independently in remote environments, managing calls, emails, and deadlines with accuracy and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Sales & Marketing Freelancer

Current

Support Travels

Jul 2023 - Present (2 years 9 months)

Conducted outbound cold calls to generate and qualify leads for prospective clients. Supported lead follow-ups and performed email and WhatsApp marketing while maintaining lead data records.

Cold Calling Lead Generation Email Marketing WhatsApp Marketing Lead Follow Up Lead Data Report Preparation

Quality & Office Admin TL

Christ the King College

Dec 2019 - May 2023 (3 years 5 months)

Supervised a QA team to meet performance standards and monitored process compliance through reports and tracking. Managed attendance and leave records, inventory and documentation, and handled correspondence and phone communications.

Quality Assurance Team Supervision Process Monitoring Report Preparation Documentation Management Inventory Management Compliance Monitoring Customer Support

Quality Team Lead

Suvision Holdings Pvt. Ltd.

Jan 2017 - Oct 2019 (2 years 9 months)

Established and monitored quality assurance processes, reviewing reports and evaluating team performance. Supported employee training and onboarding and coordinated between cross-functional teams to maintain workflow efficiency.

Quality Assurance Process Monitoring Reports Employee Training Onboarding Compliance Monitoring

Quality Advisor

Convergys

May 2016 - Jan 2017 (8 months)

Monitored calls and delivered performance feedback for improvement across global centers. Conducted quality audits and special process studies and participated in calibration sessions with clients and internal teams.

Audit Calibration Compliance Monitoring Team Coordination

Sales Executive

Dot Com Solutions India Pvt. Ltd.

Nov 2010 - Jan 2016 (5 years 2 months)

Achieved sales targets by interacting directly with customers to identify needs and recommend suitable product solutions. Maintained customer records and follow-up schedules to support ongoing sales conversion.

Sales Lead Follow Up Sales Targets Product Solutions

Technical Support Representative

Microland

Oct 2008 - Dec 2009 (1 year 2 months)

Provided technical support and troubleshooting assistance to resolve customer issues. Escalated complex cases per SOP and maintained service documentation and ticket updates.

Technical Support Troubleshooting Escalations Ticket Updates Documentation

Senior Customer Support Associate

Firstsource

Aug 2006 - Sep 2008 (2 years 1 month)

Handled escalation calls and delivered second-level technical support. Performed quality checks, updated the team on standards, and trained new employees on call handling and process guidelines.

Escalations Standards

Telemarketing Executive

Vanguard Info Solutions Pvt. Ltd.

Feb 2005 - Jul 2006 (1 year 5 months)

Achieved sales targets through outbound calling and identifying customer needs. Promoted relevant services and supported sales conversion through effective customer outreach.

Outbound Calling Telemarketing Sales Targets Promoting Services Lead Generation