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Arindam Bhaumik

@arindambhaumik

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Experienced Quality Analyst and Temp Team Lead driving quality improvements and team performance.

India

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What I'm looking for

I seek a quality-focused role where I can lead teams, drive QA improvements, reduce penalties, and mentor staff in a collaborative environment.

I am a seasoned Quality Analyst and Temp Team Lead with six years at Wipro Limited, focused on B2B US Voice and Chat processes. I led teams, conducted transaction monitoring and audits, and developed knowledge bases to enhance operational quality.

My work delivered measurable outcomes: I helped raise quality scores from 75% to 94%, reduced penalties, and maintained a consistent 95% customer satisfaction rating through targeted coaching, compliance audits, and process improvements.

I bring strengths in team management, training, QA methodologies, and cross-functional coordination, and I am committed to continuous improvement, collaboration, and delivering reliable quality results that protect accounts from penalties.

Experience

Work history, roles, and key accomplishments

Current

Temp Team Lead

Current

Wipro Limited

Oct 2019 - Present (6 years 1 month)

Led a team of 14 customer service representatives in B2B US voice and chat processes, improving quality scores from 75% to 94%, reducing penalties, and achieving 95% customer satisfaction.

Quality Assurance Team Leadership Transaction Monitoring Auditing DSAT Analysis Training