I handle high-volume voice and digital customer communications across IT services and client outreach campaigns as a Freelance Customer Support Specialist. I resolve inbound inquiries, provide product information, and track customer records and follow-ups using MS Excel and database management systems.
As a Customer Engagement Associate, I handled inbound and outbound client communications and escalated technical queries to operational teams. I support customers in English, Hindi, and German, and have training in office tools and computing through an Advance Diploma in Computer Applications.
