Open to opportunities

Piyush Choudhary

@ch_piyush

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Sales-focused customer service leader turning VIP technical support into sales success.

India

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What I'm looking for

I’m looking for a remote sales representative role where I can use my VIP customer support and quality/leadership experience to build client trust, handle issues fast, and contribute to sales results—without business trips.

I’m a dedicated customer service representative with experience handling Tech/Non-Tech (voice/non-voice) profiles and building strong client relationships. I’m motivated to maintain customer satisfaction and contribute to the success of the organization.

Over 9 years of experience, I’ve supported VIP clients via calls/chats/e-mails and managed end-to-end team operations to ensure smooth workflow. I’ve resolved payment and gaming-related issues (tech. and non-tech.), handled high-priority queries, and improved retention by maintaining customer satisfaction.

I also bring quality and leadership depth: I’ve led teams, coached associates, reviewed QA reports and pending tickets, tracked KPIs, and prepared performance reports to enhance service quality. Alongside this, I have graphic design and video editing experience (motion graphics, UI design, and Adobe Creative Suite), which supports a creative, detail-oriented approach.

Experience

Work history, roles, and key accomplishments

Assistant Manager of Call Centre

Ocean Digital (1win Gaming)

Dec 2022 - Mar 2026 (3 years 3 months)

Managed VIP-client chat support services and coordinated technical assistance to resolve payment and gaming-related issues. Led team operations, handled high-priority VIP queries, and supported customer retention by maintaining satisfaction.

VIP Customer Support Email Support Technical assistance Gaming Support Customer Satisfaction Customer Retention Team Operations Live Chat

Junior Manager of E-mail Support

Teleperformance (TP) Hilton Hotel

Sep 2020 - Oct 2022 (2 years 1 month)

Provided e-mail support for Hilton hotel operations, supporting the team with technical and non-technical guest issues. Helped resolve guest problems during stay and handled payment-related customer queries.

Team Support Payments Hilton Hotel Process Support

Team Lead - Customer Support

McNewton Solutions

Apr 2013 - Sep 2015 (2 years 5 months)

Led a customer support team for Android and iOS mobile apps, managing performance and mentoring support associates. Defined technical strategies and standards, oversaw QA reports, and reviewed pending support tickets to ensure operational stability.

Customer Support Android iOS Team Leadership Performance Reviews Technical Strategy Quality Assurance Support Ticket Review Mentorship

Quality Analytic - Customer Service

Care-Tel Info. Tech Ltd. (Bharti-Axa Life Insurance)

Jan 2012 - Mar 2013 (1 year 2 months)

Monitored and evaluated inbound and outbound customer interactions for quality compliance with company policies and guidelines. Conducted quality audits, coached associates, reviewed QA reports and pending tickets, and prepared KPI-based performance reports.

Inbound Calls Quality Auditing Coaching Associates Customer Service Pending Ticket Review KPI Tracking performance reporting Quality and Compliance