Open to opportunities

vajeeha User

@vajeehauser

Message

Quality Analyst and Senior quality lead improving compliance, customer satisfaction, and processes.

India

Message

What I'm looking for

I’m looking for a Quality Assurance role where I can lead audits, update SOPs, analyze compliance and contact drivers, and coach teams—while partnering with leadership to drive measurable customer satisfaction and continuous process improvement.

I’m a dedicated and results-driven professional with extensive experience in quality assurance, customer support, and education. I perform quality audits, update reports and SOPs, and drive rider and customer satisfaction through data analysis and strategic initiatives—always with a commitment to excellence and compliance.

In my roles, I train new hires on quality standards, run quality huddles, and participate in internal and external calibrations. As a Senior lead (Quality), I communicated audit insights to executives, monitored issue resolution, maintained documentation, and used process/error reviews to drive improvements across teams.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Flipkart

Conducted quality audits, maintained application quality reports, and trained new hires on quality standards and procedures. Participated in calibrations and process knowledge tests, updated SOPs, and supported BQ management to ensure compliance.

Quality Audits SOP Development Process Knowledge Tests Reports BQ (Business Quality) Compliance CRM Audit Forms

Senior Lead (Quality)

Shadow fax Technologies Pvt. Ltd.

Jun 2024 - Mar 2025 (9 months)

Communicated audit insights to executive leadership and cross-functional teams to drive issue resolution and continuous improvements. Managed documentation and conducted process/error reviews while updating and sharing SOPs to support quality and compliance.

Audit Data Analytics Documentation Management Process Reviews Cross Functional Collaboration

Quality Analyst

Teleperformance Pvt Ltd

Dec 2020 - May 2024 (3 years 5 months)

Conducted quality audits and updated quality reports in the application, providing timely feedback through quality huddles. Generated and analyzed reports to identify contact drivers, supported internal and external calibrations, and administered process knowledge tests.

Quality Audits Quality Reporting Quality Huddles Process Knowledge Tests SOP Distribution

Customer Support Specialist

Serco Global solution pvt Ltd.

May 2013 - Dec 2013 (7 months)

Onboarded new customers and set up accounts using CRM software, guiding customers through return and refund processes. Handled incoming calls, maintained advanced product knowledge, and produced accurate reports on customer support outcomes.

CRM Software Customer Onboarding Call Handling Product Knowledge Data Entry