Neville Johnson
@nevillejohnson
Dedicated customer service representative with a strong sales background.
What I'm looking for
I am a motivated professional with a diverse background in customer service and sales. My journey began at the Ministry of Justice, where I honed my skills as a Record Clerk, transitioning documents from tangible to digital formats. This role taught me the importance of accuracy and efficiency in managing sensitive information.
Later, I took on the challenge of a Sales Representative at IBEX Global, where I excelled in selling telecommunications products. My dedication and commitment to improving my sales techniques earned me the title of Most Improved Agent after consistently performing well over three months. Currently, I am a Technical Advisor at Conduent, assisting Apple customers with their electronic devices, where I leverage my technical skills to provide exceptional service.
Experience
Work history, roles, and key accomplishments
Technical Advisor
Conduent
Jan 2022 - Dec 2024 (2 years 11 months)
Assisted Apple customers with issues for their electronic devices, including setting appointments for device repairs. Provided support for resetting and rebooting various Apple devices such as iPads, iPhones, Macs, Earpods, and Beats.
Sales Representative
IBEX Global
Apr 2020 - Feb 2022 (1 year 10 months)
Sold telecommunications products and services for major companies including AT&T, Verizon, and CenturyLink. Assisted customers with various customer service queries related to their telecommunication accounts.
Record Clerk
Ministry of Justice (Legal Aid Council)
Jan 2018 - Dec 2020 (2 years 11 months)
Responsible for updating all documents from tangible to digital formats. Acted as a Receptionist, assisting customers who could not afford private lawyers to access legal aid at a more affordable rate.
Education
Degrees, certifications, and relevant coursework
Tarrant High School
High School Diploma, General Studies
Attended Tarrant High School from January 2010 to January 2016. Gained foundational knowledge and skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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