Isabella Bonanno
@isabellabonanno
Customer-focused sales and service professional with strong communication and problem-solving.
What I'm looking for
I am a customer-focused sales and service professional with hands-on experience in retail and telecommunications support. I deliver personalized client service, handle high call volumes, and maintain organized records while prioritizing a professional, friendly approach.
In sales roles I curated inventory and guided thousands of customers to find ideal styles while upholding brand standards. At Smart City Telecom I completed customer insight reports and securely input over 1,000 units of sensitive data, demonstrating reliability and attention to detail.
My front-desk and customer service experience includes managing multiple phone lines, coordinating high daily guest volumes, and keeping public spaces clean and presentable. I draw on strong active listening and multitasking skills to resolve issues and support team operations in fast-paced environments.
I am pursuing a B.S. in Psychology with a minor in Cognitive Science and have produced research on mental health and cognitive frameworks. I bring a blend of interpersonal skill, analytical thinking, and adaptability to contribute effectively to customer-facing and support roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Smart City Telecom
Jun 2024 - Present (1 year 9 months)
Delivered personalized client support via email and phone, completed customer insight reports, and input over 1,000 units of sensitive data while improving response times and client satisfaction.
Sales Associate
Uniqlo
Jul 2023 - Jun 2024 (11 months)
Maintained inventory and curated seasonal displays, served over 5,000 customers by anticipating needs and providing high-quality service that upheld brand standards.
Customer Service Representative
Fitness CF
Jul 2022 - Apr 2023 (9 months)
Managed front desk operations, coordinated check-in for up to 500 daily guests, handled multi-line phone systems and resolved member inquiries in a high-traffic gym environment.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Psychology
2022 -
Pursuing a Bachelor of Science in Psychology with a minor in Cognitive Science; named to the Dean's Honor List in January 2023.
Valencia College
Associate in Arts, General Studies
Completed an Associate in Arts degree in General Studies in December 2022.
Availability
Location
Authorized to work in
Job categories
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