Nelly Itera

My name is Nelly Anne Itera, and I am a dedicated customer service representative currently working at Teleperformance Kenya. I have a strong background in customer service, where I handle incoming calls and inquiries regarding hotel bookings, ensuring that guests receive the information they need about room availability and pricing. My goal is to build positive relationships with guests by addressing their specific needs and preferences, which enhances their overall satisfaction.

Prior to my current role, I worked as a kindergarten teacher at Oaknest Christian School, where I taught swimming and singing lessons while facilitating conflict resolution among children. I believe in promoting effective communication skills and personal hygiene to foster a healthy environment for children. My experience in childcare has equipped me with the ability to organize engaging activities and support children in their educational endeavors.