Nelly Itera
@nellyitera
Customer service representative with a passion for helping others.
What I'm looking for
My name is Nelly Anne Itera, and I am a dedicated customer service representative currently working at Teleperformance Kenya. I have a strong background in customer service, where I handle incoming calls and inquiries regarding hotel bookings, ensuring that guests receive the information they need about room availability and pricing. My goal is to build positive relationships with guests by addressing their specific needs and preferences, which enhances their overall satisfaction.
Prior to my current role, I worked as a kindergarten teacher at Oaknest Christian School, where I taught swimming and singing lessons while facilitating conflict resolution among children. I believe in promoting effective communication skills and personal hygiene to foster a healthy environment for children. My experience in childcare has equipped me with the ability to organize engaging activities and support children in their educational endeavors.
Experience
Work history, roles, and key accomplishments
Kundendienstmitarbeiterin
Teleperformance Kenya
Aug 2024 - Present (10 months)
Bearbeitung eingehender Anrufe und Anfragen zu Hotelbuchungen, Unterstützung bei Reservierungen und Aufbau positiver Beziehungen zu Gästen, um deren Zufriedenheit sicherzustellen.
Kindergartenlehrerin
Oaknest Christian School
Jun 2023 - Dec 2023 (6 months)
Unterrichtete Schwimm- und Gesangsunterricht, förderte Kommunikationsfähigkeiten und Hygienepraktiken bei Kindern.
Kinderbetreuung
Pauline Karimi's Home
Sep 2022 - Jan 2023 (4 months)
Angebot von Kinderbetreuungsdiensten, Organisation von Aktivitäten und Unterstützung bei Hausaufgaben.
Education
Degrees, certifications, and relevant coursework
AG German Institute
German Certificate, German Language
2023 -
Kenya College of Accountancy University
Quick Books-Credit, Accounting
2021 - 2022
St Mary's Girl High School Runda
Certificate of Secondary Education, Secondary Education
2018 - 2021
Grade: D (plain)
Completed the Certificate of Secondary Education with a grade of D (plain).
St Angela Eregi Girls Primary School
Certificate of Primary Education, Primary Education
2006 - 2017
Grade: 340/500 Marks
Completed the Certificate of Primary Education with a score of 340 out of 500 marks.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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