NI
Open to opportunities

Nelly Itera

@nellyitera

Customer service representative with a passion for helping others.

Kenya
Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while contributing to a positive team environment.

My name is Nelly Anne Itera, and I am a dedicated customer service representative currently working at Teleperformance Kenya. I have a strong background in customer service, where I handle incoming calls and inquiries regarding hotel bookings, ensuring that guests receive the information they need about room availability and pricing. My goal is to build positive relationships with guests by addressing their specific needs and preferences, which enhances their overall satisfaction.

Prior to my current role, I worked as a kindergarten teacher at Oaknest Christian School, where I taught swimming and singing lessons while facilitating conflict resolution among children. I believe in promoting effective communication skills and personal hygiene to foster a healthy environment for children. My experience in childcare has equipped me with the ability to organize engaging activities and support children in their educational endeavors.

Experience

Work history, roles, and key accomplishments

TK
Current

Kundendienstmitarbeiterin

Teleperformance Kenya

Aug 2024 - Present (10 months)

Bearbeitung eingehender Anrufe und Anfragen zu Hotelbuchungen, Unterstützung bei Reservierungen und Aufbau positiver Beziehungen zu Gästen, um deren Zufriedenheit sicherzustellen.

OS

Kindergartenlehrerin

Oaknest Christian School

Jun 2023 - Dec 2023 (6 months)

Unterrichtete Schwimm- und Gesangsunterricht, förderte Kommunikationsfähigkeiten und Hygienepraktiken bei Kindern.

PH

Kinderbetreuung

Pauline Karimi's Home

Sep 2022 - Jan 2023 (4 months)

Angebot von Kinderbetreuungsdiensten, Organisation von Aktivitäten und Unterstützung bei Hausaufgaben.

Education

Degrees, certifications, and relevant coursework

AI

AG German Institute

German Certificate, German Language

2023 -

KU

Kenya College of Accountancy University

Quick Books-Credit, Accounting

2021 - 2022

SR

St Mary's Girl High School Runda

Certificate of Secondary Education, Secondary Education

2018 - 2021

Grade: D (plain)

Completed the Certificate of Secondary Education with a grade of D (plain).

SS

St Angela Eregi Girls Primary School

Certificate of Primary Education, Primary Education

2006 - 2017

Grade: 340/500 Marks

Completed the Certificate of Primary Education with a score of 340 out of 500 marks.

Tech stack

Software and tools used professionally

Interested in hiring Nelly?

You can contact Nelly and 90k+ other talented remote workers on Himalayas.

Message Nelly

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Nelly Itera - Kundendienstmitarbeiterin - Teleperformance Kenya | Himalayas