Open to opportunities

Belindah Wambua

@belindahwambua

Message

Remote customer service professional skilled in empathetic support, communication, and problem resolution.

Kenya

Message

What I'm looking for

I seek a remote customer-service role at an international company offering shift flexibility (including U.S. hours), supportive culture, clear responsibilities in client support, and opportunities to grow my remote support and caregiving skills.

I am an adaptable remote customer service professional with hands-on experience in caregiving, childcare, housekeeping, and community service, who brings patience, empathy, and strong communication to every client interaction.

I have organized community programs, provided reliable childcare services, and assisted customers in fast-paced environments, developing conflict-resolution, multitasking, and call/chat support skills. I hold First Aid & CPR certification and am completing a Diploma in Caregiving.

I am flexible to work U.S. time zones, have a strong internet connection and dedicated remote workspace, and I seek an international remote customer service, call center, or virtual assistant role where I can deliver outstanding client support.

Experience

Work history, roles, and key accomplishments

Current

Community Service Volunteer

Current

Local Youth Group

Jan 2022 - Present (3 years 10 months)

Organized community programs, managed schedules, and supported members with inquiries, improving participation and responsiveness. Resolved community issues and provided guidance to diverse individuals, strengthening communication and teamwork.

Customer Service Communication Event Coordination Conflict Resolution Teamwork Scheduling Community Outreach

Current

Au Pair & Babysitter

Current

Freelance

Jan 2021 - Present (4 years 10 months)

Provided childcare and educational support to young children while maintaining strong communication with parents and ensuring trust and reliability. Managed conflicts calmly and delivered consistent care that improved family satisfaction.

Childcare Communication Conflict Resolution Time Management Reliability Communication With Families Child Development

Housekeeping & Customer Assistant

Local Businesses

Jan 2020 - Dec 2021 (1 year 11 months)

Assisted clients with requests, maintained cleanliness standards, and ensured customer satisfaction in fast-paced settings. Worked under pressure while preserving a positive and professional attitude.

Housekeeping Multitasking Time Management Client Relations Problem Solving