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Xonia Wairimu

@xoniawairimu

Customer Service Representative at Teleperformance Global supporting Bolt UK and resolving 90% of inquiries on first contact.

Kenya

Message

What I'm looking for

I’m seeking a remote US or international role where dependable customer support, clear communication, accurate documentation, and independent execution are valued.

At Teleperformance Global, I support customers on the Bolt UK account, handling inquiries, complaints, account support, and escalations. I resolved 90% of customer inquiries on first contact and maintained a 95% customer satisfaction rate.

My experience also includes guest services at Willow Hotel and Accommodation, client relations at HFC Gym, and sales at Slique Events. I’ve maintained accurate customer and financial records, supported bookkeeping and bank reconciliations, and provided administrative support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance Global

May 2024 - Present (2 years 6 months)

Support customers through inbound and outbound interactions, resolving inquiries and complaints while documenting interactions in CRM systems. Maintained 95% customer satisfaction rate and resolved 90% of inquiries on first contact.

Receptionist & Front Desk Coordinator

Willow Hotel and Accommodation

May 2023 - Dec 2023 (7 months)

Managed guest check-in/check-out, reservations, inquiries, and front-desk administrative activities. Coordinated with internal departments to resolve customer needs and ensure timely service.

Customer Service Front Desk Operations Reservation Management Administrative Support Problem Solving Record keeping

Gym Instructor & Client Relations

HFC Gym

Jan 2023 - Apr 2023 (3 months)

Assessed client needs, provided guidance, monitored progress, and maintained professional client relationships. Delivered excellent customer service and relationship management.

Client Relations Customer Service Communication Skills Record keeping Adaptability

Nanny & Household Operations Support

Private Household

Mar 2021 - Dec 2022 (1 year 9 months)

Managed daily schedules, childcare routines, meal preparation, educational support, and communication with parents. Demonstrated reliability, discretion, and organization in an independent working environment.

Childcare Schedule Management Communication Skills Organization Discrétion

Accountant & Bookkeeper

Saving Forest NGO

Apr 2020 - Nov 2020 (7 months)

Maintained accurate financial records, supported financial reporting and budgeting, and performed bank reconciliations. Maintained 100% accuracy in financial records and documentation.

Bookkeeping Financial Reporting Bank Reconciliation Internal Controls Confidentiality

Sales Representative

Slique Events

Mar 2019 - Mar 2020 (1 year)

Managed sales presentations, customer relationships, order processing, and coordination of event-related services. Generated leads, closed sales, and handled customer inquiries and complaints professionally.

Sales Lead Generation Customer Relationship Management Negotiation Upselling Cross Selling Event Coordination