Open to opportunities

Mary Stacy

@marystacy

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Customer-focused professional excelling in sales, customer service, and office administration.

Kenya

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What I'm looking for

I seek a role where I can apply customer-centric sales and administrative skills, grow professionally, and contribute to measurable business results in a collaborative environment.

I am a high-achieving professional with experience in customer service, sales and administrative roles, consistently meeting and exceeding targets while delivering first-class service.

In my most recent role as a Financial Advisor I analysed client financial data, advised on loan products, managed loan origination processes and trained sales staff, contributing to revenue growth and improved client retention.

I have hands-on experience in hospitality reception management, kindergarten teaching, and customer care where I built rapport, resolved complex issues, coordinated teams and improved operational efficiency.

I bring strong communication, relationship management and organisational skills, a positive attitude and tech literacy, and I am motivated to join a company where I can apply and expand my skills to boost productivity.

Experience

Work history, roles, and key accomplishments

Current

Financial Advisor

Current

Platinum Credit Limited

Jun 2025 - Present (4 months)

Advised customers on loan products and assessed creditworthiness, executing loan origination processes and maintaining applicant databases while consistently exceeding monthly and quarterly sales targets.

Loan Origination Credit Analysis Customer Relationship Management Sales Database Management Financial Reporting Risk Assessment

Kindergarten Teacher

Marvel Crest Kindergarten

May 2023 - Oct 2024 (1 year 5 months)

Prepared creative lesson materials, managed classroom environment and assessed student performance, communicating progress to parents and contributing to school event planning.

Lesson planning Classroom Management Assessments Event Coordination Record keeping Child Development

Reception Manager

Laikipia White House Hotel

Feb 2023 - May 2023 (3 months)

Managed reception operations and staff, coordinated bookings and rosters, handled guest enquiries and complaints, and produced performance reports to improve service delivery.

Customer Service Reporting Inventory Control

Customer Care Specialist

Madina ICT & Consultants

Dec 2022 - Feb 2023 (2 months)

Resolved customer issues using empathetic communication, processed and prioritized orders, developed FAQs and coordinated escalations to improve service efficiency.

Customer Support Conflict Resolution Order Management Analytical Skills

Education

Degrees, certifications, and relevant coursework

Victory Digital College

Diploma in Office Management and Secretarial Studies, Office Management and Secretarial Studies

2023 -

Grade: Ongoing

Enrolled in a Diploma in Office Management and Secretarial Studies, currently ongoing with coursework in office administration and secretarial practice.