Terry Marugu

Efficiently managed high call volume, addressing customer inquiries and concerns while collaborating with team members to enhance performance. Improved customer satisfaction by resolving complex issues and providing thorough solutions.

Supervised and monitored the safety of children during playtime, assisted with hygiene, and planned meal times. Ensured a nurturing environment for children.

Collaborated with nurses in monitoring restorative care and conducted periodic patient care checks. Practiced effective sterilization and performed all patient care functions, building strong relationships with patients.

Strengthened parent-teacher relationships and provided emotional support to children. Assessed children's learning and applied play-based strategies for diverse learning approaches.

Assisted in supervising field trips and supported lead teachers with administrative tasks. Encouraged children to engage in group activities and promoted healthy habits.

Managed schedules, daily activities, and administrative records while coordinating workflows to ensure smooth classroom operations and effective communication with parents and staff. Implemented organized processes to maintain a safe and structured learning environment.

Handled high-volume customer inquiries via phone, resolved issues efficiently, and documented interactions to ensure timely follow-up and case resolution. Supported internal workflows by maintaining accurate records and tracking tasks to improve team responsiveness.

Completed a Certified Nursing Assistant program and received training in First Aid & CPR.

Earned a certificate in Kenya Sign Language, enhancing communication skills with the hearing impaired.

Completed First Aid Certification in July 2018 with training in emergency response and basic life support techniques.

Obtained a Certificate in Early Childhood Education in 2017 with training in classroom management and child development practices.

Activities and societies: Certificate in Leadership

Studied Early Childhood Education, focusing on child development and educational strategies.

Completed a program in Community Development, gaining skills in community engagement and support.