Brenda Asuka

I am an experienced and reliable Customer Service Representative with strong dedication to resolving customer issues and cultivating a positive company image. I excel in both team environments and independent roles, consistently demonstrating professionalism and efficiency.

My background includes handling high call volumes, maintaining accurate client records in ERP/CRM systems, and collecting and analyzing customer feedback to improve service delivery. I bring strong active listening and effective written and spoken communication skills to every interaction.

As an interpreter, I provided real-time Swahili language conversion and produced high-quality, natural audio while maintaining cultural sensitivity. My teaching experience has strengthened my ability to prepare materials, communicate complex ideas clearly, and manage group dynamics.

I am committed to delivering exceptional customer experiences, resolving conflicts constructively, and supporting continuous improvement through accurate data entry and CRM best practices. I seek opportunities where I can apply my customer-facing expertise and interpretation skills to drive measurable impact.