Esther Kibet

I am a dedicated graduate with over a year of experience as a Customer Service Representative. My journey in the industry has equipped me with strong phone handling and active listening skills, allowing me to excel in customer service, sales, order fulfillment, and e-commerce. I am passionate about delivering exceptional customer experiences and fostering long-term client relationships.

During my tenure at Teleperformance, I provided prompt and professional responses to customer inquiries, achieving a remarkable 95% satisfaction rate. I handled high volumes of inbound and outbound calls, efficiently resolving customer inquiries and complaints while maintaining accurate documentation in CRM systems like Salesforce. My commitment to exceeding performance targets has consistently ensured customer satisfaction and retention.

In addition to my customer service experience, I served as a Community Trainer for an NGO, where I trained and coached sales personnel, leading to a 15% improvement in team performance. I am proficient in Microsoft Office and fluent in both English and Swahili, which allows me to adapt to multicultural environments effectively.