Teddy Ondula
@teddyondula
Customer Sales and Service Agent delivering fast, empathetic support and revenue-focused customer care.
KenyaWhat I'm looking for
I’m a Customer Sales and Service Agent who helps passengers and guests move smoothly through check-ins, service requests, and issue resolution—quickly, professionally, and with a calm presence. Across airlines and hospitality, I’ve maintained positive customer relationships, relayed feedback to Duty Managers and security, and continuously improved through feedback.
I bring strong customer service fundamentals plus measurable growth results: I reached out to customer leads through cold calling, made 50+ engagements, and identified 30+ new leads. I’ve also managed day-to-day front desk operations (log books, key card/escorting coordination, and guest support), handled customer inquiries in a positive, empathetic, and professional manner, and supported team performance while keeping accurate records.
Experience
Work history, roles, and key accomplishments
Customer Sales & Service Agent
Qatar Airways
Jul 2024 - Present (1 year 11 months)
Managed passenger check-ins/check-outs and handled service requests, booking revisions, and cancellations. Coordinated with duty managers and security, and improved service continuously based on customer feedback.
Receptionist - Meeru Maldives
Meeru Maldives Resort
Apr 2024 - Jul 2024 (3 months)
Handled front-desk operations including guest check-ins/check-outs and maintained sign-in/out logbooks. Managed difficult guest situations by calming upset customers, coordinating with housekeeping, and rebuilding trust quickly.
Responded promptly to customer inquiries and resolved complaints with a positive, empathetic, and professional approach. Managed junior customer service representatives and contributed to lead generation, making 50+ cold-call engagements and identifying 30+ new leads while maintaining accurate customer interaction records.
Customer Sales & Service Agent
Emirates Airlines
Oct 2018 - Oct 2022 (4 years)
Expedited passenger check-ins/check-outs and managed service requests, booking revisions, and cancellations while maintaining positive customer relationships. Audited and reconciled cash and credit transactions and relayed customer feedback to duty managers, supervisors, and security.
Receptionist - Westin Dubai
Westin Dubai Mina Seyahi
Dec 2017 - Sep 2018 (9 months)
Provided front desk reception services by greeting guests, responding to phones, and redirecting calls to relevant departments. Liaised with vendors to resolve internet/phone/in-room issues, issued keycards, maintained lobby/common areas, and handled guest valuables via hotel safes.
Receptionist Trainee
Sarova Stanley
May 2017 - Oct 2017 (5 months)
Supported reception operations by greeting visitors, handling telephone responses, and redirecting calls to relevant departments. Helped calm angry customers, maintained logbooks for sign-in/out and departures, and assisted with keeping the reception area clean and organized.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Science, Hospitality and Tourism Management
2015 - 2017
Studied Hospitality and Tourism Management and completed a Bachelor of Science at Kenyatta University from 2015 to 2017.
High School (Ordinary Level)
Ordinary Level (O-Level), Secondary Education
2010 - 2014
Completed Ordinary Level secondary education from 2010 to 2014.
Lifesaver International First Aid Course
First Aid Course, First Aid
2016 -
Completed a Lifesaver International First Aid course in April 2016.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
Interested in hiring Teddy?
You can contact Teddy and 90k+ other talented remote workers on Himalayas.
Message TeddyFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
