Open to opportunities

Rahma Boke

@rahmaboke

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Customer Success professional driving retention, expansion, and partner growth across B2B SaaS markets.

Kenya

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What I'm looking for

I’m looking to transfer my customer success, retention, and partnership growth expertise into a challenging business growth or partnership development role at a forward-thinking global organization—where data-driven KPIs and async collaboration drive measurable impact.

I’m a Customer Success professional with 3+ years of experience driving account retention, remote customer success management, partnership growth, and revenue expansion across African and global markets. I manage complex B2B relationships end-to-end—from onboarding and customer lifecycle management through renewal—using data-driven customer health scoring, scorecards, and performance trend analysis to improve churn prevention and measurable revenue outcomes.

I lead Quarterly Business Reviews, partner enablement programmes, and scalable SaaS delivery models aligned to shared KPIs. I’m especially effective coordinating cross-functional and cross-border remote teams using async collaboration, and I bring deep expertise in fintech, eCommerce, DTC, and digital marketing ecosystem contexts to accelerate product adoption, strengthen value realization, and grow NRR and customer lifetime value.

Experience

Work history, roles, and key accomplishments

Current

Independent Customer Success Consultant

Current

Self-Employed

Jan 2020 - Present (6 years 5 months)

Delivered end-to-end remote customer success and operational consulting across 5+ accounts, improving SaaS platform engagement and product adoption by 30% through tailored onboarding and activation workflows. Directed go-live and route-to-market planning for a DTC/social commerce product rollout, and built automated reporting dashboards and health score trackers to support NRR and CLV-focused deci

Customer Onboarding CRM & Async Collaboration Routes To Market