Neil patrick Pastrana

I am a dedicated customer service specialist with a proven track record of resolving escalated customer complaints and issues. My extensive experience in handling various communication channels, including phone, chat, email, and messenger, has equipped me with strong interpersonal skills and the ability to adapt to changes swiftly. I pride myself on delivering outstanding customer service and fostering a productive, positive environment.

Throughout my career, I have worked with renowned companies such as Uber Eats and Car Next Door, where I have taken on roles that required not only customer support but also the handling of escalated issues as a Subject Matter Expert (SME). My commitment to customer satisfaction has been recognized through peer awards, and I continuously strive to improve the customer experience by addressing their needs effectively and efficiently.