Open to opportunities

George Daniel Castillo

@georgedanielcastillo

Message

Customer Service Representative with 4 years’ experience resolving inquiries and boosting customer satisfaction.

Philippines

Message

What I'm looking for

I’m seeking to leverage strong communication, problem-solving, and multitasking skills to contribute to the success of a dynamic team while continuing to grow professionally in a customer-focused environment.

I’m a Dedicated and result oriented Customer Service Representative with 4 years of experience delivering exceptional customer service, resolving inquiries, and maintaining high levels of customer satisfaction.

I’ve provided assistance for Uber drivers, handling account and payment issues, ride disputes, fare disputes, passenger complaints, and general queries—while gathering and refining requirements based on technical needs.

I also supported customers with travel-related inquiries, including booking flights and tours, explaining travel policies, and assisting with cancellations, changes, and complaints.

Before that, I worked as a Customer Service Associate / Customer Support Chat support specialist—encoding customer information, creating client accounts using a CRM tool, monitoring installation status, and processing refund requests.

Experience

Work history, roles, and key accomplishments

Uber Driver Support Agent

Uber

Jan 2024 - Jan 2026 (2 years)

Assisted Uber drivers with account issues, payment problems, and ride disputes, handling fares and passenger complaints. Processed refunds for McDonald's customers and helped gather and refine technical requirements from support cases.

Customer Support Ride Disputes Fare Disputes Refund Processing Payment Troubleshooting Case Management CRM Tools Requirements Gathering

Customer Service Representative

Taskus

Jan 2022 - Jan 2023 (1 year)

Provided customer support for travel inquiries, including flight and tour bookings. Resolved issues related to travel policies and handled cancellations, changes, and customer complaints.

Travel Customer Service Flight Booking Support Tour Support Travel Policy Support Cancellations and Changes Customer Complaint Handling Customer Support Ticketing CRM

Assiociate Customer Support

Tech Mahindra

Feb 2020 - Mar 2022 (2 years 1 month)

Encoding customer information and process the installation of the clients
internet provider. Creating the customer's account using the CRM tool.
Monitoring the status of the upcoming installation.

Data Entry Data Management Call Resolution

Customer Service Representative

Teleperformance

Jan 2020 - Jan 2022 (2 years)

Entered customer information and processed installations for clients' internet provider. Created customer accounts in a CRM system and monitored installation status for upcoming services.

Customer Data Entry CRM Account Creation ISP Installation Processing Installation Status Monitoring Customer Support Service Scheduling Data Management Troubleshooting Coordination