Open to opportunities

Neha Adhikari

@nehaadhikari

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Passionate professional with a background in sales and operations management.

Nepal

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and results-oriented professional with a strong background in sales, customer service, and operations management across diverse industries. Currently, I am pursuing a Bachelor's degree in Information Management, which complements my practical experience in client relations and team management. My ability to connect and communicate effectively with clients and colleagues has been a key asset in my career.

In my recent role as a Client Relation Manager at ITsutra Inc., I managed a team of IT consultants, overseeing their onboarding and ensuring client satisfaction. My experience also includes working as a Counsellor at Kantipur College, where I guided students in exploring career paths and addressing their academic needs. I am committed to fostering strong relationships and ensuring successful project outcomes through effective communication and collaboration.

Experience

Work history, roles, and key accomplishments

Client Relation Manager

ITsutra Inc.

Feb 2024 - Present (1 year 5 months)

Managed a team of IT consultants, overseeing their onboarding, project orientation, and ongoing job satisfaction. Acted as the primary client contact, building relationships and ensuring compliance with immigration and labor laws.

IT Consulting Client Relationship Management Payroll Processing Vendor Management Team Leadership Project Management Communication Problem Solving

Counsellor

Kantipur College of Management and Information Technology

Dec 2022 - Present (2 years 7 months)

Provided career guidance to students, helping them explore paths based on their interests and market trends. Collaborated with faculty to address academic and personal needs, maintaining confidential records of counseling sessions.

Report Preparation Outreach Communication Interpersonal Skills Advocacy Confidentiality

Client Service Executive

BandB SoftTech Pvt. Ltd

Aug 2021 - Present (3 years 11 months)

Communicated with clients via various channels, resolving queries and maintaining detailed records of interactions. Built and maintained long-lasting business relationships, ensuring timely and professional responses to client needs.

Client Communication Customer Relationship Management Business Development Sales Marketing Product Knowledge

Game Analyst

CloudFactory

Jun 2020 - Present (5 years 1 month)

Detailed game analysis for sports like football, basketball, and volleyball, ensuring accuracy in data. Created summary reports to assist coaches with precise and in-depth knowledge of games played.

Data Entry Documentation Analytical Skills

Sales Associates

Alshaya Co, LLC

Apr 2017 - Present (8 years 3 months)

Welcomed customers and provided product recommendations, enhancing their shopping experience. Processed orders, operated the POS register, and resolved return issues while promoting special sales and loyalty programs.

Customer Service Sales Product Knowledge Order Processing Customer Engagement Communication POS Operation

Counter Sales Representative

HealthyPop Pvt. Ltd

Oct 2013 - Present (11 years 9 months)

Greeted customers, took orders, and processed payments, leveraging excellent product knowledge to increase sales. Assisted with queries, followed up on orders, and updated product inventory to ensure customer satisfaction.

Order Taking Payment Processing Product Knowledge Inventory Management Sales Customer Satisfaction Retail Communication Customer greeting

Receptionist/Accountant

Greyfort International School

Apr 2012 - Present (13 years 3 months)

Assisted the Senior Accounting Manager with accounts functions, including data entry for accounts payable and check processing. Handled reception duties, managed telephone communications, and ensured proper documentation and filing.

Accounts Payable Data Entry Reception Duties Telephone Answering Administrative Support Communication

Education

Degrees, certifications, and relevant coursework

Kantipur College of Management and Information Technology

Bachelor in Information Management, Information Management

Activities and societies: Developed a Hospital Management System for Mental Healthcare as a Bachelor's Project. Created an E-Commerce Web Application.

Currently pursuing a Bachelor's degree in Information Management. The program focuses on developing skills in managing information systems and technology.