Rakshinda Thapa

I am a dynamic and detail-oriented professional with over 7 years of experience in customer relations, administration, and organizational management. My career has been marked by a commitment to building strong client relationships and streamlining processes to enhance efficiency and service excellence. I thrive in fast-paced environments, where I can leverage my problem-solving skills and proactive approach to deliver high-quality support.

In my most recent role as a Business and Documentation Officer at Metta Incorporated, I conducted thorough business process analyses and developed comprehensive documentation to improve operational efficiency. My efforts led to enhanced communication protocols and a 20% improvement in team coordination. I have a proven track record of generating new business revenue and increasing customer retention through strategic partnerships and effective client management.

Throughout my career, I have consistently demonstrated my ability to provide exceptional customer service, achieving a 95% customer satisfaction rating. I am passionate about continuous improvement and actively contribute to the development of customer service procedures that optimize service delivery. I am eager to bring my expertise in customer relations and administration to a new opportunity where I can make a meaningful impact.