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Rakshinda Thapa

@rakshindathapa

I help companies onboard clients faster and keep operations organized — 8+ years in CRM, SOPs, and process coordination.

Nepal

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What I'm looking for

I'm looking for a role in client onboarding or operations where I can keep things organized, clarify processes, and help clients have a smooth experience from day one.

I have 8+ years of experience managing client relationships, onboarding, and business operations. At Metta Incorporated, I built SOPs and business requirements documents, improved team workflows, and made sure client handoffs went smoothly.

Most recently at ET Recruitment, I onboarded students for training programs — calling them, sharing logins and course material, and following up to keep them on track. I also coordinated marketing campaigns and used CRM tools to manage leads.

Earlier in my career, I handled high-volume customer support, guiding users through onboarding and training while keeping response times fast and accurate.

I like taking a messy process and turning it into something clear, documented, and repeatable — that's the work I enjoy most.

Experience

Work history, roles, and key accomplishments

Digital Marketing Coordinator

ET Recruitment

Jul 2025 - Feb 2026 (7 months)

Onboarded students for training programs, managed schedules, and coordinated multi-platform marketing campaigns. Maintained accurate records and collaborated with cross-functional teams.

CRM Email Marketing Campaign Coordination Cross functional Team Coordination Data Entry Task Tracking Documentation

Client Relationship & Business Development Officer

Metta Incorporated Pvt. Ltd.

Jan 2023 - Feb 2025 (2 years 1 month)

Managed client relationships, built SOPs and BRDs, led process improvements, and trained team members. Coordinated with internal teams to deliver solutions on time.

Customer Relationship Management SOP Documentation BRD Process Improvement team training Stakeholder Communication

Business Development & Documentation Officer

Metta Incorporated Pvt. Ltd.

Feb 2021 - Dec 2022 (1 year 10 months)

Built and managed client relationships, coordinated onboarding, conducted research, and closed business deals. Contributed to client acquisition and revenue growth.

Business Development Client Onboarding Account Management Research Competitive Analysis Contract Negotiation

Customer Support Representative

Neema Academy

Apr 2019 - Dec 2020 (1 year 8 months)

Handled 50+ client inquiries daily via phone, email, and chat. Guided users through onboarding and training, and coordinated with internal teams to resolve issues.

Customer Support Communication Skills Onboarding Product Demonstrations Training Issue Resolution