Suraj Dumre
@surajdumre
Customer service supervisor with a focus on operational efficiency.
What I'm looking for
With a proven track record in customer service management, I have successfully led teams at Worldlink Communication since March 2020. My role as a Customer Service Supervisor involves overseeing a dedicated team of support representatives, where I focus on hiring, training, and coaching to enhance performance. I am adept at analyzing customer support metrics, which has allowed me to drive improvements in response times and customer satisfaction ratings.
My educational background includes a Bachelor's degree from Padmashree International College, which has equipped me with the necessary skills in web development, programming, and computer networking. I thrive in fast-paced environments and excel at building relationships with customers and colleagues alike. My ability to identify operational issues and implement effective solutions has consistently contributed to the success of my team and the organization as a whole.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Worldlink Communication
Mar 2020 - Present (5 years 3 months)
Leading and managing a team of customer support representatives, including hiring, training, and providing ongoing support. Responsible for generating reports and analyzing customer support metrics to drive performance improvements. Facilitates communication between customer support and technical teams to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Padmashree International College
Bachelor's Degree, Bachelor's Level
2018 - 2022
Nepal Kastamandav College
Higher Secondary Education, +2 Level
2015 - 2017
Shree Sun Shine Secondary English Boarding School
Secondary Level, Secondary Education
2005 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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