Suraj DumreSD
Open to opportunities

Suraj Dumre

@surajdumre

Customer service supervisor with a focus on operational efficiency.

Nepal

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

With a proven track record in customer service management, I have successfully led teams at Worldlink Communication since March 2020. My role as a Customer Service Supervisor involves overseeing a dedicated team of support representatives, where I focus on hiring, training, and coaching to enhance performance. I am adept at analyzing customer support metrics, which has allowed me to drive improvements in response times and customer satisfaction ratings.

My educational background includes a Bachelor's degree from Padmashree International College, which has equipped me with the necessary skills in web development, programming, and computer networking. I thrive in fast-paced environments and excel at building relationships with customers and colleagues alike. My ability to identify operational issues and implement effective solutions has consistently contributed to the success of my team and the organization as a whole.

Experience

Work history, roles, and key accomplishments

WC
Current

Customer Service Supervisor

Worldlink Communication

Mar 2020 - Present (5 years 3 months)

Leading and managing a team of customer support representatives, including hiring, training, and providing ongoing support. Responsible for generating reports and analyzing customer support metrics to drive performance improvements. Facilitates communication between customer support and technical teams to ensure smooth operations.

Education

Degrees, certifications, and relevant coursework

PC

Padmashree International College

Bachelor's Degree, Bachelor's Level

2018 - 2022

NC

Nepal Kastamandav College

Higher Secondary Education, +2 Level

2015 - 2017

SS

Shree Sun Shine Secondary English Boarding School

Secondary Level, Secondary Education

2005 - 2015

Tech stack

Software and tools used professionally

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Suraj Dumre - Customer Service Supervisor - Worldlink Communication | Himalayas