Nefritiri Gholston
@nefritirigholston
Customer-centric professional with a passion for user experience.
What I'm looking for
I am a customer-centric professional with a deep appreciation for user experience and a thorough understanding of consumer psychology. My career has been marked by a commitment to solving complex problems through sharp analytical thinking and innovative approaches. I excel in both written and verbal communication, consistently delivering impactful presentations and fostering meaningful customer relationships.
During my tenure at Atento, I managed over 150 customer interactions daily across various platforms, achieving a remarkable 96.5% sales closure rate. My multitasking and prioritization skills have led to a 56% boost in customer approval and a 73% reduction in cancellations. I take pride in adhering to communication protocols and guidelines, which has resulted in a 93% customer satisfaction rate. My ability to empathize and actively listen has been instrumental in my success in customer support and problem resolution.
Experience
Work history, roles, and key accomplishments
Customer Support Representative / Admin. Specialist
Atento
Feb 2017 - Mar 2025 (8 years 1 month)
Managed over 150 daily customer interactions across various channels, achieving a 96.5% sales closure rate and a 93% customer satisfaction rate. Addressed complex inquiries related to benefits, billing, claims, and technical support, leading to a 56% boost in customer approval and a 73% reduction in cancellations. Utilized multiple CRM systems, including Salesforce and Hubspot, to efficiently trac
Education
Degrees, certifications, and relevant coursework
Charles R. Drew
High School Diploma, General Studies
Grade: 3.9 GPA
Completed high school education with a strong academic performance, achieving a 3.9 GPA.
Fullsail University
Bachelor of Science, Business Management
Grade: 3.9 GPA
Pursued a Bachelor of Science degree with a focus on Business Management, maintaining a high academic standing with a 3.9 GPA.
Atlanta Technical College
Technical Diploma, Cybersecurity
Grade: 3.8 GPA
Obtained a Technical Diploma in Cybersecurity, demonstrating proficiency in the field with a 3.8 GPA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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