Nefritiri Gholston

I am a customer-centric professional with a deep appreciation for user experience and a thorough understanding of consumer psychology. My career has been marked by a commitment to solving complex problems through sharp analytical thinking and innovative approaches. I excel in both written and verbal communication, consistently delivering impactful presentations and fostering meaningful customer relationships.

During my tenure at Atento, I managed over 150 customer interactions daily across various platforms, achieving a remarkable 96.5% sales closure rate. My multitasking and prioritization skills have led to a 56% boost in customer approval and a 73% reduction in cancellations. I take pride in adhering to communication protocols and guidelines, which has resulted in a 93% customer satisfaction rate. My ability to empathize and actively listen has been instrumental in my success in customer support and problem resolution.