chinonso kelechi

I am a customer-focused professional with over 5 years of experience delivering exceptional service across retail, tech, and hospitality industries. My expertise lies in conflict resolution, CRM systems, and building strong client relationships. I have a proven ability to boost customer satisfaction, drive retention, and support high-performing teams. I am passionate about solving problems and representing brands with professionalism and care.

Throughout my career, I have achieved a 95%+ customer satisfaction score for 8 consecutive quarters and cut average case resolution time by 18% through proactive customer communication. My dedication was recognized when I was named 'Customer Hero' in Q2 2023 for resolving a high-priority account issue under deadline. Additionally, I co-created internal FAQ templates that reduced repeat inquiries by 23%, showcasing my commitment to improving processes and enhancing customer experience.

In my current role as a Customer Service Representative at Amazon, I resolve an average of 50+ customer inquiries daily while maintaining a 95% satisfaction score. I also assist in escalations and refunds, reducing churn by 12%, and have trained new team members on internal systems and service procedures. My previous experience as a Customer Success Specialist at Catalant Technologies allowed me to manage relationships with over 75 enterprise clients, leading to a 22% increase in upsell revenue through proactive engagement and support.