Open to opportunities

Neepa Roy

@neeparoy

Message

Experienced Supervisor leading teams to achieve operational excellence.

India

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced supervisor with a proven track record of leading teams to ensure on-time job completion. My expertise lies in assigning tasks, training employees, and providing constructive feedback, all while mediating interpersonal conflicts and implementing company procedures effectively. I pride myself on my excellent communication and listening skills, which enable me to provide leadership and vision that drives teams to meet their goals.

In my previous role as a Post Office Assistant at Canada Post, I excelled in customer service, assisting clients with postal services and ensuring accurate handling of mail and parcels. My ability to stay informed about changes in postal regulations allowed me to communicate updates effectively to both customers and colleagues. Additionally, my experience as a Supervisor at Shoppers Drug Mart involved coordinating sales staff, managing store operations, and resolving customer complaints, which honed my problem-solving skills and leadership abilities.

Throughout my career, I have demonstrated my commitment to professional development and team success. I have been recognized for my contributions, including awards for my role in organizing events and leading initiatives that generated significant revenue. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Post Office Assistant

Canada Post

May 2022 - Dec 2024 (2 years 7 months)

Provided excellent customer service by assisting clients with postal services, product information, and transaction processing. Sorted and distributed incoming mail and parcels efficiently, ensuring accurate handling and timely delivery.

Customer Service Sorting Mail Regulatory Compliance

Supervisor

Shoppers Drug Mart

Nov 2021 - Mar 2024 (2 years 4 months)

Coordinated and supervised sales staff and cashiers, assigning specific duties and preparing work schedules. Resolved problems such as customer complaints or security issues, and managed store operations and sales transactions.

Team Leadership Sales Management Conflict Resolution

Business Development Executive

Ambitious Assessment Pvt Ltd

Sep 2019 - Feb 2020 (5 months)

Built contacts with potential clients to create new business opportunities and kept the prospective client database updated. Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.

Business Development Sales Support Proposal Writing Database Management

Education

Degrees, certifications, and relevant coursework

Thompson Rivers University

MBA, Business Administration

Activities and societies: Elected as Mass Media Executive Member for Tourism Club.

Completed a Master of Business Administration, focusing on advanced business principles and management strategies. Elected as Mass Media Executive Member for the Tourism Club.

University of Delhi, Dyal Singh College

Bachelors of Commerce, Commerce

Activities and societies: Elected as Public Relation Head for COMHUB, The Commerce Department. Conducted several events and organized several seminars for Event sponsors. Participated in inter-college events and competitions. Generated INR 30,00,000 worth of Sponsors during the commerce fest.

Obtained a Bachelor of Commerce degree, gaining comprehensive knowledge in business and commerce. Elected as Public Relation Head for COMHUB, the Commerce Department, where I conducted several events and organized seminars.