Manori Parikh
@manoriparikh
I am a customer service supervisor driving team performance and satisfaction.
IndiaWhat I'm looking for
I am a customer service leader with over four years' experience managing teams, resolving complex issues, and improving operational efficiency.
At Majorel, I supervised a 20-person team, performed weekly evaluations, handled escalations, and delivered regular performance reports to senior management. I trained and mentored new staff while implementing process improvements that reduced response times and boosted productivity.
Previously, I worked as a customer service representative at Walmart, handling inquiries, returns, order processing, and inventory coordination while maintaining high customer satisfaction. I hold a Strategic Global Business Management diploma (graduated with distinction) and a Bachelor of Commerce (honors), and I bring a customer-focused, results-driven approach.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Majorel
Sep 2023 - Dec 2024 (1 year 3 months)
Supervised and led a team of 20 customer service representatives, ensuring performance targets and reducing response times through process improvements. Trained and mentored new staff, resolved escalations via email and call channels, and delivered regular reports on customer feedback and team productivity.
Customer Service Representative
Walmart
Aug 2021 - Jul 2023 (1 year 11 months)
Provided customer assistance including inquiries, returns, exchanges, and payment processing, maintaining high satisfaction through efficient and professional service. Managed orders, monitored inventory, and reported recurring customer issues to supervisors to improve operations.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Strategic Global Business Management, Strategic Global Business Management
Grade: Graduated with distinction
Completed the Strategic Global Business Management program at Conestoga College, graduating with distinction in January 2023.
Gujarat University
Bachelor of Commerce, Commerce
Grade: Graduated with Honors
Completed a Bachelor of Commerce (Honors) at Gujarat University, Ahmedabad, graduating in May 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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