Samal M
@samalm
Dedicated operations supervisor and team leader driving warehouse and CSA performance.
IndiaWhat I'm looking for
I am a dedicated and detail-oriented supervisor with over 5 years of combined experience leading teams in warehouse operations and customer service assurance (CSA). I have a proven record of managing daily operations, leading teams of 15–30 CSAs, improving process efficiency, and maintaining service quality through monitoring metrics like AHT and SLA adherence.
I have hands-on experience supervising back-office processing, handling customer escalations, and implementing strategies that reduce errors and boost productivity. I apply strong time management, decision-making, multi-tasking and adaptability to meet targets and support organizational goals.
Experience
Work history, roles, and key accomplishments
Team Leader
Star Health Insurance
Oct 2025 - Present (4 months)
Led end-to-end customer service operations for health insurance, managed escalations to timely resolution, and maintained service quality standards across policy issuance, endorsements, renewals, and claims.
TMLed and managed a team of 15–30 CSAs to achieve daily/weekly/monthly targets, monitored call quality, AHT and SLA adherence, and supervised back-office processing to improve productivity and reduce errors.
Supervisor
Busybees Logistics Solutions Pvt Ltd
Feb 2021 - May 2022 (1 year 3 months)
Supervised line-haul connections and on-site coordination, maintained logistic application records, set daily performance goals, prepared performance reports, and hired and trained new employees.
Education
Degrees, certifications, and relevant coursework
IHRD College of Applied Science
Bachelor of Science, Electronics
2014 - 2017
Completed a Bachelor of Science in Electronics focusing on core electronics coursework and practical skills.
Availability
Location
IndiaAuthorized to work in
Job categories
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