Deepak Sharma
@deepaksharma2
A hard-working People Manager
What I'm looking for
As a seasoned Team Leader with a proven track record of executing principle responsibilities, I excel in leading teams, motivating staff, and making sound decisions. With excellent communication skills, I effectively present information to people from diverse backgrounds.
With extensive experience in operations management, I have honed my skills in supervising teams, recruiting and developing talent, and ensuring high-quality work. My expertise in data analysis, performance reviews, and roster management enables me to drive process improvements and conflict resolution.
As a dedicated and results-driven professional, I thrive in fast-paced environments, prioritizing tasks, and ensuring timely completion. My strong interpersonal skills facilitate effective collaboration with colleagues, and my entrepreneurial attitude drives me to continuously improve processes and customer communications.
Experience
Team Leader Operations
Webhelp India Private Limited
Feb 2020 - Present (4 years 4 months)
Leading a team of content moderators, ensuring client policies and guidelines are followed, and making decisions based on them.
Team Leader Operations
Food Panda, India
Aug 2013 - Jan 2016 (2 years 5 months)
Leading a team of operations, motivating staff, and making sound decisions.
Team Leader Operations
Concentrix Daksh India Private Limited
Jul 2016 - Jan 2020 (3 years 6 months)
Leading a team of operations, motivating staff, and making sound decisions.
Customer Service Executive
FIST OUTSOURCING
Jan 2008 - Jan 2012 (4 years)
Handling customer service queries and resolving issues.
Customer Service Executive
Hartron Communication LTD
Mar 2012 - Apr 2013 (1 year 1 month)
Handling customer service queries and resolving issues.
Tech stack
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