Deepak SharmaDS
Open to opportunities

Deepak Sharma

@deepaksharma2

A hard-working People Manager

India

What I'm looking for

Seeking a challenging role that leverages my leadership and operational expertise to drive business growth and team success.

As a seasoned Team Leader with a proven track record of executing principle responsibilities, I excel in leading teams, motivating staff, and making sound decisions. With excellent communication skills, I effectively present information to people from diverse backgrounds.

With extensive experience in operations management, I have honed my skills in supervising teams, recruiting and developing talent, and ensuring high-quality work. My expertise in data analysis, performance reviews, and roster management enables me to drive process improvements and conflict resolution.

As a dedicated and results-driven professional, I thrive in fast-paced environments, prioritizing tasks, and ensuring timely completion. My strong interpersonal skills facilitate effective collaboration with colleagues, and my entrepreneurial attitude drives me to continuously improve processes and customer communications.

Experience

Work history, roles, and key accomplishments

WL
Current

Team Leader Operations

Webhelp India Private Limited

Feb 2020 - Present (5 years 3 months)

Leading a team of content moderators, ensuring client policies and guidelines are followed, and making decisions based on them.

CL

Team Leader Operations

Concentrix Daksh India Private Limited

Jul 2016 - Jan 2020 (3 years 6 months)

Leading a team of operations, motivating staff, and making sound decisions.

FI

Team Leader Operations

Food Panda, India

Aug 2013 - Jan 2016 (2 years 5 months)

Leading a team of operations, motivating staff, and making sound decisions.

HL

Customer Service Executive

Hartron Communication LTD

Mar 2012 - Apr 2013 (1 year 1 month)

Handling customer service queries and resolving issues.

FO

Customer Service Executive

FIST OUTSOURCING

Jan 2008 - Jan 2012 (4 years)

Handling customer service queries and resolving issues.

Education

Degrees, certifications, and relevant coursework

Deepak hasn't added their education

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Tech stack

Software and tools used professionally

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Deepak Sharma - Team Leader Operations - Webhelp India Private Limited | Himalayas