Open to opportunities

Nayja Williams

@nayjawilliams

Message

Customer service professional delivering efficient, empathetic support in fast-paced environments.

Jamaica

Message

What I'm looking for

I am seeking a customer-focused role in a dynamic organization where I can apply my communication and problem-solving skills, grow professionally, and contribute to high customer satisfaction.

I am a motivated customer service professional with hands-on experience managing customer interactions, resolving complex issues, and maintaining high satisfaction scores in fast-paced call center and guest-facing settings.

I bring strong communication, problem-solving, and interpersonal skills demonstrated at Advanced Call Center Technologies and VIP Attractions Limited, complemented by certifications including the HEART Trust Readiness for Work Program Certificate.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Advanced Call Center Technologies

Sep 2025 - Jan 2026 (4 months)

Managed customer interactions with professionalism and efficiency, resolving complex issues and providing tailored solutions that maintained high customer satisfaction scores.

Customer Service Communication CRM Escalation Management Customer Satisfaction Problem Solving

Customer Service Representative

VIP Attractions Limited

Jun 2024 - Sep 2025 (1 year 3 months)

Delivered exceptional service to clients and guests, responded promptly to inquiries, and assisted passengers through immigration, customs, and ground transport while maintaining professional service standards.

Customer Service Communication Immigration Procedures Hospitality Time Management Interpersonal Skills