JSjovoun salmon
@jovounsalmon
Dedicated customer service representative with strong communication skills.
JamaicaWhat I'm looking for
I am a dedicated customer service representative with a strong commitment to enhancing company productivity and reputation. My experience spans various roles, including receptionist, guest service representative, and server, where I have consistently demonstrated exceptional customer service skills. I pride myself on my ability to handle inquiries promptly and professionally, ensuring that every customer interaction is positive and productive.
Throughout my career, I have developed a comprehensive understanding of company products and services, allowing me to address customer questions effectively. At On-Running, I managed customer accounts and provided solutions to complex issues, gathering valuable feedback to improve operations. My educational background in Information Technology, combined with my practical experience, equips me with the skills necessary to excel in any customer-focused role.
Experience
Work history, roles, and key accomplishments
ONCustomer Service Representative
On-Running
Mar 2023 - Jan 2025 (1 year 10 months)
Handled customer inquiries through various channels, resolved complaints, and provided insights to improve service quality and operations.
Server, Food & Beverage
Sun Valley Resort
Jan 2018 - Feb 2018 (1 month)
Provided excellent hospitality by serving guests and responding to inquiries about the menu, ensuring a welcoming atmosphere.
Guest Service Representative
Six Flags Great Escape
Aug 2017 - Sep 2017 (1 month)
Recorded ticket options and addressed guest concerns promptly, enhancing guest satisfaction and safety during their visit.
Receptionist
Snow Limited
Jan 2015 - Aug 2015 (7 months)
Managed incoming calls and scheduled deliveries while providing professional assistance to clients. Ensured efficient communication and a welcoming environment.
Education
Degrees, certifications, and relevant coursework
ECExcelsior Community College
Associate Degree in Information Technology, Information Technology
2016 - 2023
Activities and societies: Engaged in activities such as Football and socializing.
Pursued an Associate Degree in Information Technology and currently enrolled in a Bachelor's Degree in Information Technology.
Quality High School
School-leaving certifications, General Education
2010 - 2014
Activities and societies: Participated in various activities including Football and Student Council.
Completed school-leaving certifications with 7 CXC subjects including Mathematics, English Language, and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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