Zoy Mcpherson

I am a dedicated customer service representative with a strong commitment to providing exceptional service and support to clients. My experience spans several roles in various customer service environments, where I have honed my skills in communication, problem-solving, and empathy. I pride myself on maintaining a positive and professional attitude, ensuring that every customer interaction is handled with care and attention.

Throughout my career, I have worked with reputable companies such as Conduent Jamaica, Contax 360 BPO, and Itel International BPO, where I successfully managed customer inquiries, resolved complaints, and processed payments. My ability to adapt to fast-paced environments and effectively communicate through various channels has allowed me to build strong relationships with customers and contribute to their satisfaction.

Currently, I am employed at VIP Attractions at Sangsters International Airport, where I assist with guest check-ins, make reservations, and liaise with back offices to ensure a smooth process for travelers. I am passionate about going above and beyond to ensure that guests have a memorable experience, and I am always looking for ways to improve my skills and contribute positively to my team.