Open to opportunities

Ali Raza

@aliraza50

Message

Customer Support Specialist helping customers solve complex issues with chat and CRM.

Pakistan

Message

What I'm looking for

I’m looking for remote roles where I can deliver excellent chat or customer support, solve complex issues, and support customer success—working with a team that values quality, compliance, and clear communication.

I’m a Customer Support Specialist with experience across aviation, fintech, retail, and office administration. I provide chat and email support, resolve account/payment/service issues, and handle reservations, travel inquiries, and customer complaints with a focus on quality, compliance, and customer satisfaction.

In fintech and retail roles, I’ve supported international customers, escalated complex cases, and ensured timely resolution while maintaining strong customer relationship management. I also bring office coordination experience—managing scheduling, documentation, and inter-department communication—so I can support teams with reliable operational follow-through.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Mindbridge

Aug 2025 - Jun 2026 (10 months)

Provided customer support via chat, resolving account, payment, and service issues while maintaining quality, compliance, and customer satisfaction standards.

Customer Support Chat Support Complaint Resolution Customer Relationship Management CRM Systems Documentation & Compliance Communication Skills Problem Solving

Chat Support Representative

IBEX

Sep 2024 - Feb 2025 (5 months)

Handled live chat inquiries for orders, delivery, and account concerns, escalating complex cases to ensure timely resolutions.

Chat Support Customer Support Order Delivery Support Complaint Resolution Escalation Management Customer Relationship Management Documentation CRM Systems Communication Skills Problem Solving

Office Coordinator

Leone Guarding

Feb 2023 - Jul 2024 (1 year 5 months)

Managed office operations including scheduling and documentation, coordinating communication between departments and supporting management with reports and operational tasks.

Administrative Coordination Office Operations Scheduling Documentation Microsoft Office Communication Skills Teamwork Problem Solving Customer Support

Customer Service Representative

Qatar Airways

Aug 2021 - Nov 2022 (1 year 3 months)

Assisted customers with reservations and travel inquiries, handling complaints and service requests while delivering professional support to international customers.