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@umairasaher
Customer service and administrative professional delivering clear communication and efficient remote support.
I am a proactive customer service and administrative professional with experience supporting clients, managing day-to-day operations, and keeping teams organized in remote settings. I am known for clear communication, fast turnarounds and calm problem-solving.
In my current remote administrator role I coordinate tasks and information flow, maintain accurate confidential records, provide prompt polite responses, and escalate issues to meet service standards. I have hands-on experience with scheduling, inbox and calendar management, and CRM and project management tools.
As a chemical engineering graduate with leadership experience as Vice President of a student society and an international conference presenter, I bring strong attention to detail, time management, and adaptability to new systems — ready to contribute to customer service, virtual assistant, or administrative roles.
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Work history, roles, and key accomplishments
Ali's Academy
Feb 2024 - Present (1 year 9 months)
Support remote administrative operations and client communications, maintaining accurate records and coordinating task flows to ensure timely service delivery and escalation when required.
Servis Industries Limited
Aug 2021 - Sep 2021 (1 month)
Conducted quality tests and inspections on materials and finished products against standards, collaborating with lab teams and applying feedback to improve processes.
Degrees, certifications, and relevant coursework
Bachelor of Science, Chemical Engineering
2019 - 2023
Grade: 3.63/4
Activities and societies: Vice President, Chemical Engineering Student’s Society (Nov 2022 - Sep 2023); presented research at ICEPECC'23; Dean's List Spring 2022
Completed a Bachelor of Science in Chemical Engineering with a CGPA of 3.63/4, including a final year project on production of styrene from glycerol and participation in international conference ICEPECC'23.
Software and tools used professionally
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