Navid Rahim
@navidrahim
Proficient technical support specialist with strong communication skills.
What I'm looking for
I'm a dedicated professional with over 5 years of retail experience and 3 years in remote technical support and sales. My journey has equipped me with a robust skill set in Google & Meta Ads, SEO, and Google Analytics, complemented by my proficiency in various software and tools including Microsoft Office and programming languages like Python and C++. I pride myself on my ability to communicate effectively, both in writing and verbally, which has been instrumental in my roles.
In my current position as a Part-Time Field Representative at Mosaic Marketing Solutions, I execute in-store marketing campaigns that enhance brand visibility and customer engagement. I have a proven track record of composing detailed performance reports and providing actionable feedback to clients, which has led to improved campaign efficiency and stronger client relationships. My previous roles at Rogers and TEKsystems have honed my technical troubleshooting skills, allowing me to excel in high-pressure environments while maintaining exceptional customer satisfaction scores.
Experience
Work history, roles, and key accomplishments
Field Representative
Mosaic Marketing Solutions
Aug 2024 - Present (1 year)
Executed in-store marketing campaigns by strategically placing signs, posters, corrugates and displays throughout grocery stores, gas stations and pharmacies, increasing visibility of promotional materials and contributing to customer brand awareness. Composed thorough performance reports and delivered feedback to clients by a deadline, confirming campaign alignment to marketing goals.
General Help Desk
Rogers
May 2022 - Present (3 years 3 months)
Served as the first point of contact for customers seeking technical assistance via phone and email for a major telecommunication company. Diagnosed, troubleshooted and resolved a range of software, hardware, and connectivity concerns, while also performing Active Directory password resets, account creation and deletion. Performed contract sales, selling home services (cable, internet, home securi
Tier 1 Help Desk
TEKsystems
Mar 2020 - Present (5 years 5 months)
Diagnosed, troubleshooted and resolved a range of software, hardware, and connectivity concerns. Responsible for running nightly reports in Meditech, and performed Active Directory password resets, account creation and deletion.
Education
Degrees, certifications, and relevant coursework
Navid hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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