Pramod KandelPK
Open to opportunities

Pramod Kandel

@pramodkandel

Motivated professional with expertise in customer service and technical support.

Canada

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in technical skills.

I am a motivated and customer-focused professional with over 3 years of experience in customer service and technical support. My background in digital marketing and computer networking has equipped me with the skills to provide exceptional client experiences and resolve issues efficiently. I take pride in building long-term customer relationships and ensuring satisfaction in every interaction.

In my recent role as a Computer System & Network Technician, I served as the first point of contact for customer technical support, successfully resolving over 150 tickets daily. My technical troubleshooting skills have allowed me to diagnose and escalate complex issues effectively, while my attention to detail ensures that I maintain high standards in documentation and inventory management. I am passionate about the automotive industry and thrive in team-oriented environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Mohawk College logoMC

Mohawk College

Diploma in Computer System & Network Technician, Computer Networking

2023 - 2024

Studied Computer System & Network Technician, focusing on networking fundamentals, troubleshooting, and technical support. Gained hands-on experience in resolving customer issues and managing IT supplies.

11

111IT

Associate Degree in Digital Marketing, Digital Marketing

2021 - 2022

Completed a Digital Marketing Associate program, providing technical support for eCommerce platforms and managing digital marketing campaigns. Enhanced client satisfaction through effective communication and troubleshooting.

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Pramod Kandel - Customer Technical Support - Copier Earth | Himalayas