Chintan Patel

I am a dedicated Technical Support Representative with a diploma in Software Engineering, currently working at Gatestone & Co. in North York, ON. My role involves resolving complex technical issues for Rogers customers, ensuring high satisfaction and first-call resolution. I excel in diagnosing connectivity problems in LAN/WAN environments and have a strong commitment to continuous improvement. My experience includes configuring multi-factor authentication (MFA) and providing real-time support via Genesys Cloud, where I monitor and exceed performance targets for resolution time and customer satisfaction.

In addition to my technical support experience, I have worked as a Sales Associate at Vessi Canada, where I delivered personalized customer service and contributed to inventory optimization. I am passionate about enhancing user experiences and simplifying technical concepts for non-technical users. My project work includes developing an interactive Excel dashboard for bike sales analysis, showcasing my analytical skills and proficiency in data visualization.