Looking for a job

Mavrick Savard

@mavricksavard

Message

I bring empathy and understanding to clients while maintaining a professional demeanour and delivering on goals.

Canada

Message

What I'm looking for

I'm looking to transition into an IT Specialist role where I can troubleshoot technical issues, support secure access, improve user efficiency, and deliver practical user training.

At Service Canada, I provided front-line support for critical government programs while serving as the primary informal IT support resource for colleagues, including senior team members.

I troubleshoot secure access issues involving VPN logins, digital certificates, physical security tokens, peripherals, and Microsoft 365 tools. I work carefully within data security and network protocols to keep users productive in a regulated environment.

Across more than a decade in wireless, retail, and communications sales, I've delivered product demonstrations, trained clients and team members, and built lasting customer relationships. At Eastlink, I managed and coached a team of six, used customer data to identify trends, and supported targeted marketing campaigns.

I'm looking to transition my hands-on troubleshooting, user education, and technical product knowledge into an IT Specialist role.

Experience

Work history, roles, and key accomplishments

Citizen Service Officer

Service Canada

Apr 2024 - Jul 2026 (2 years 3 months)

Provided front-line client service for critical government programs, including EI, OAS, CPP, and Passport intake. Became a subject matter expert and primary IT support resource, ensuring compliance with security protocols.

Client Services Government Programs IT Support VPN Digital Certificates MS 365 SharePoint Teams Excel Problem Solving Data Security

Wireless Sales Representative

Expert Mobile Communications Ltd.

May 2020 - Aug 2023 (3 years 3 months)

Established and maintained productive relationships with key stakeholders and decision makers. Identified and pursued new business opportunities that resulted in the acquisition of five new accounts.

Active Listening Customer Service Quoting Sales Customer Relationship Management Product Demonstrations Communication Equipment Knowledge

Retail Sales Manager

Eastlink

Jun 2019 - Jun 2020 (1 year)

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Submitted reports to senior management and managed a team of 6 while analyzing customer data to identify trends and forecast sales.

Sales Coaching Team Management Customer Satisfaction Data Analysis Forecasting Marketing Campaigns Training Reporting

Wireless Sales Representative

Expert Mobile Communications Ltd.

Feb 2018 - May 2019 (1 year 3 months)

Established and maintained productive relationships with key stakeholders and decision makers. Identified and pursued new business opportunities that resulted in the acquisition of five new accounts.

Active Listening Quoting Customer Service Sales Customer Relationship Management Product Demonstrations Communication Equipment Knowledge

Sales Representative

Custom Cellular

Apr 2015 - Mar 2018 (2 years 11 months)

Cultivated strong client relationships to drive loyalty, while staying ahead of industry trends and competitor positioning through ongoing market research. Trained clients on maximizing product value through the TELUS Learning Centre.

Customer Success Sales Customer Service Customer Relationship Management Product Knowledge Active Listening

Sales Consultant

Future Shop

Jun 2013 - Mar 2015 (1 year 9 months)

Created and delivered product and service presentations to showcase offerings, while coaching team members on client approach and maintaining an up-to-date knowledge base on evolving products and services.

Customer Support Customer Experience Customer Retention Sales Customer Service Customer Relationship Management Customer Success Active Listening